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Robert Half Logo Robert Half · IT - Administration

Technical Support Rep

United States, Sarasota · Job Posted May 13, 2026
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Job Description

We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement.

Job Responsibility

  • Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns
  • Deliver post-implementation and post-sale training to help customers use products effectively and confidently
  • Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions
  • Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail
  • Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service
  • Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction
  • Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers
  • Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management
  • Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy
  • Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding

Requirements

  • At least 2 years of experience in a technical support, help desk, desktop support, or customer service environment
  • Strong troubleshooting ability with experience identifying and resolving basic hardware, software, and system-related issues
  • Working knowledge of Microsoft Windows environments, including Windows 10, and familiarity with Active Directory concepts
  • Experience managing service desk tickets and documenting resolutions in a structured support or CRM platform
  • Clear written and verbal communication skills with the ability to explain technical information to a range of users
  • Proficiency with Microsoft Office and the ability to create accurate documentation, reports, and customer-facing materials

Nice to have

  • Bachelor’s degree in a science or engineering-related discipline
  • Spanish language skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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