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Technical Support Officer

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Qargo

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join Qargo as a Technical Support Officer! Help customers with their questions and provide exceptional support with an innovative product. Join our team and make a difference every day! Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

Job Responsibility:

  • Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed
  • Manage the technical helpdesk for our clients across multiple regions
  • Communicate and educate clients on new and existing features through our helpdesk portal
  • Upload master data (drivers, vehicles, customers) into Qargo
  • Adapt PDF and email templates to match client requirements
  • Set up Excel/CSV imports and configure mappings to ensure data accuracy
  • Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis

Requirements:

  • Strong analytical/technical aptitude and confidence navigating software systems
  • Solid understanding of transportation concepts
  • Advanced Excel skills
  • Fluent in English
  • Customer-focused mindset with clear communication skills
  • Attention to detail and precision in handling administrative tasks
  • Adaptability and flexibility to thrive in a fast-moving startup

Nice to have:

Scripting/programming knowledge is a plus

What we offer:
  • Competitive salary package with attractive benefits
  • A role with genuine responsibility, ownership, and impact
  • Opportunities to grow with Qargo and realise your ambitions
  • Flexible hours and a hybrid working model from our London office

Additional Information:

Job Posted:
March 25, 2026

Work Type:
Hybrid work
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