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Qargo Logo Qargo · IT - Administration

Technical Support Officer

Belgium, Ghent · Job Posted June 30, 2026
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Job Description

As Technical Support Officer, you'll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you'll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.

Job Responsibility

  • Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed
  • Manage the technical support for our clients across multiple regions
  • Communicate and educate clients on new and existing features through our support platform
  • Upload master data (drivers, vehicles, customers) into Qargo
  • Adapt PDF and email templates to match client requirements
  • Set up Excel/CSV imports and configure mappings to ensure data accuracy
  • Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis

Requirements

  • Strong analytical / technical aptitude and confidence navigating software systems
  • Solid understanding of transportation concepts
  • Advanced Excel skills
  • Fluent in English
  • Customer-focused mindset with clear communication skills
  • Attention to detail and precision in handling administrative tasks
  • Adaptability and flexibility to thrive in a fast-moving startup

Nice to have

  • Scripting / programming knowledge is a plus
  • Dutch is a plus

What we offer

  • Competitive salary package with attractive benefits
  • A role with genuine responsibility, ownership, and impact
  • Opportunities to grow with Qargo and realise your ambitions
  • Flexible hours and a hybrid working model from our Ghent office
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