Technical Support Officer Job at Randstad (Ballarat, Bacchus Marsh, Melton)

Analyst III, Technical Support

As an Analyst III, Technical Support, you will be involved in higher level suppo...

Location

United States , Sun Valley

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

Job Responsibility

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Technical Support Engineer

We are seeking a proactive and customer-focused Technical Support Engineer to pr...

Location

India , Ahmedabad

Salary:

Not provided

Tech Holding

Expiration Date

Until further notice

Requirements

Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administration
Basic to advanced Windows and application troubleshooting
Familiarity with technical terms and protocols (e.g., DNS, DHCP, VPN)
Knowledge of ticketing systems, SLA tracking, and escalation procedures
Experience with server/network monitoring tools and backup utilities
Must have on-call support experience and ability to multitask under pressure
Strong verbal and written communication skills, especially in English
Prior experience supporting international clients (preferred)
Basic knowledge of AWS and Linux is a plus
Customer-first mindset with high emotional intelligence

Job Responsibility

Deliver support via voice, email, chat, and remote desktop tools
Serve as the first point of contact for incoming service request calls
Communicate fluently with native English speakers and global users
Provide telephonic and ticket-based support to local and off-site users
Troubleshoot and support end-user software, hardware, and network issues
Record and manage tickets, following through to resolution and customer satisfaction
Diagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.
Guide users step-by-step via phone, chat, or email to resolve issues
Escalate unresolved issues to relevant internal teams (e.g., developers, admins)
Document issues and resolutions clearly in the help desk knowledge base

What we offer

Learning & Development Opportunities
Two rotational week-offs
Employee + Family Health Insurance
Various leave types for work-life balance
Collaborative team culture and exposure to global IT support environments

Fulltime

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...

Location

United States , Ramsey

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years in IT support or related role
Proficiency in Windows and Mac OS
Linux experience is a plus
Strong troubleshooting, organizational, and communication skills
Familiarity with network and hardware setup, including VOIP phones and peripherals
Ability to prioritize and manage multiple tasks effectively

Job Responsibility

Support employees with Microsoft Office products, video conferencing tools, and office hardware
Install, configure, and maintain IT equipment such as computers, phones, and printers
Troubleshoot and resolve technical issues on the production floor
Manage user accounts and permissions via Active Directory
Collaborate with our managed service provider on IT-related needs
Train staff on hardware/software use and ensure workplace efficiency

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Free online training

Fulltime

Apps Support Officer

The Apps Support Intmd Analyst is a developing professional role that provides t...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years’ experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication, and interpersonal skills

Job Responsibility

Provides technical and business support for users of Citi Applications
Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities and security issues
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Active involvement and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Fulltime

Technical Support Administrator

Join our team as a Technical Support Administrator with a Chemistry background. ...

Location

United Kingdom , Basingstoke

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

BSc in Chemistry (or closely related scientific discipline)
Strong written and verbal communication skills
Highly organised with excellent attention to detail
Self-motivated with the ability to work both independently and as part of a team
Competent IT skills, including Microsoft Office applications

Job Responsibility

Customer Communication: Engage with UK customers, European distributors, and our sales team via phone and email to provide high-quality technical support
Customer Support: Assist UK customers to enhance their industrial management processes
HSE Compliance: Collaborate with the sales team to ensure adherence to the latest Health, Safety and Environmental regulations
Sample Coordination: Prepare and dispatch sample packs to customers, and analyse returned samples
Results Management: Review and communicate analytical findings clearly and accurately
Technical Enquiries: Handle technical questions from customers and the sales team
R&D Liaison: Work closely with our internal laboratories on technical projects
Manufacturing Communication: Coordinate with our manufacturing sites in the UK and Europe on production and quality control matters
Technical Information Distribution: Ensure that product and technical information is effectively shared between Product Managers, Sales Teams, and Distributors
Document Management: Maintain Technical Data Sheets, Reference Papers, and Training Documentation

What we offer

Comprehensive training and professional development
Opportunity to participate in the annual bonus programme
25 days' holiday plus 8 statutory bank holidays
Company pension scheme
Convenient central Basingstoke location with free parking, secure cycle storage, and on-site gym facilities

Fulltime

Technical Support Specialist

PagerDuty is looking for Technical Support professionals to help our users when ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written communication, work ethic and attention to details skills
Experience handling customer issues through a ticketing solution (such as Zendesk)
Hands-on experience in a technical customer support capacity, supporting customers using an Enterprise Software or SaaS Solution
Prior experience taking calls directly from customers in a technical support capacity
Be willing to work specific hours to provide SLA time-based coverage to our customers (we need to cover the shift from 1 pm - 21 pm Fall Winter and 3 pm to 12 am Spring Summer Chile time)
The ability to write about technical subjects clearly
The enthusiasm and perseverance to handle customer support and billing requests over the phone
Fluent English is required
Availability to work 4 day per month into our Santiago office

Job Responsibility

Taking all first line calls from customers and identifying initial issues
Successfully resolving customer emails and phone requests through the use of varied ticketing, content and task management tools
Identifying and tasking issues that require involvement from Engineers and Tier 2/Tier 3/Tier 4
Improving our documentation and support PagerDuty.com by adding to our processes and documentation with your own suggestions and efficiencies
Running some billing and sales related requests
Leading tickets from high priority customers on an on-call basis

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Technical Support Engineer

Technical Support Engineer role in fast-paced, high-performance environment wher...

Location

United Kingdom , Leicester

Salary:

40000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in a technical discipline - Mechanical Engineering preferred
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
Excellent interpersonal skills with ability to communicate complex information effectively
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
Ability to read and interpret technical documentation
Proactive, team-oriented approach with can-do attitude
Knowledge of ISO 9001 standards and product liability is beneficial
Willingness to travel when required

Job Responsibility

Build and manage strong, long-term relationships with both procurement and technical stakeholders
Act as key link between customers and internal teams, representing customer needs throughout the business
Provide technical guidance, support, and solutions to internal and external stakeholders
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
Contribute to product innovation and continuous optimisation

What we offer

Competitive Salary + Benefits

Fulltime

Technical Support Specialist

Silvus is seeking a Technical Support Specialist who will report to the Director...

Location

United States , Los Angeles

Salary:

27.00 - 30.00 USD / Hour

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

A minimum of an Associate's degree is required
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
Excellent and effective oral and written communication
Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
Support maintaining/updating our product catalog in partnership with the marketing team
Coordinate end-of-line product tracking internally and related product communications with sales and other departments
Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Fulltime

Technical Support Officer

Randstad

Location:
Australia , Ballarat, Bacchus Marsh, Melton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 22, 2026

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Technical Support Officer

Randstad

Location:Australia , Ballarat, Bacchus Marsh, Melton

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 21, 2026

Expiration:February 22, 2026

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Location:
Australia , Ballarat, Bacchus Marsh, Melton

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 21, 2026

Expiration:
February 22, 2026