Technical Support Officer in Automotive Job at 360 Resourcing Solutions (Ashton-Under-Lyne)

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Technical Writer, Publications

The primary purpose of this position is to develop, maintain, and manage all tec...

Location

United States , Garden Grove

Salary:

80000.00 - 110000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

Excellent communicator with superior written, verbal, and technical communication skills
Proven experience authoring technical documentation in a service, automotive, EV, or mechanical product environment
Strong analytical and critical-thinking abilities, particularly in interpreting engineering data and translating it into technician-focused content
Demonstrated capacity for project management with the ability to manage multiple assignments and competing deadlines
High attention to detail, accuracy, and consistency
Strong interpersonal skills with the ability to collaborate cross-functionally and “seek to understand” before producing content
Demonstrated DWYSSWYD mindset (Do What You Say, Say What You Do) with timely follow-up, proactive communication, and accountability
Advanced proficiency in MS Office Suite
experience with document control systems, illustration tools, or content management systems preferred
Demonstrated ability to work in a fast-paced, entrepreneurial environment with changing priorities

Job Responsibility

Develop, write, and maintain technical service publications including technical bulletins, service manuals, troubleshooting guides, repair instructions, recalls, campaigns, and field communications
Create and maintain owner-facing documents such as Owner’s Manuals, supplemental guides, quick-start materials, and delivery documentation
Translate engineering specifications, diagnostic procedures, and product changes into accurate, technician-friendly instructions
Work with Engineering and Service Engineering to gather technical information, validate accuracy, and ensure clarity of all published materials
Create structured content that is consistent with Harbinger’s editorial standards, style guidelines, and service documentation processes
Build and manage documentation templates, ensuring repeatable, efficient workflows and consistent formatting across service publications
Collaborate with Legal, Compliance, and Warranty to ensure publications represent accurate safety, regulatory, and warranty information
Maintain controlled document revisions and versioning through Harbinger’s document management system
Interface with Service Engineering to incorporate field learnings, diagnostic insights, and corrective actions into updated documents
Work closely with Manufacturing Engineering to document installation procedures, serviceability notes, and configuration changes

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

New

Technical Support Officer in Automotive

We are looking for a Technical Support Officer in Automotive to join us, startin...

Location

United Kingdom , Ashton-Under-Lyne

Salary:

25493.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least a relevant level 2 vehicle maintenance qualification or equivalent
thorough knowledge of the Automotive sector
ability to perform a technical support role to contribute to effective learning
strong team player with excellent communication skills

Job Responsibility

Maintaining cleanliness and promoting a work-ready environment for Automotive students
maintain stock and maintenance records in line with college and departmental requirements
support teaching staff to ensure high levels of Health and Safety awareness are upheld
maintain an inclusive learning environment for all learners

What we offer

Local Government Pensions scheme
Free on site Gym at Beaufort Road
Beauty treatments and haircuts
Health care cash plan via Simply Health
saving clubs via Manchester Credit Union
Cycle to work
Costa Coffee on site
Onsite bakery products at Tameside One
The Restaurant at Tameside One
Retail discounts

Fulltime

Litigation Support Specialist

Are you looking for a new opportunity? If you have experience in automotive tech...

Location

United States , Sacramento

Salary:

85000.00 - 110000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

A minimum of 5 years automotive experience required
BA degree or current ASE certification is preferred but previously certified individuals will be considered
Highly motivated, critical thinker, adaptive, and autonomous with the ability to deliver measurable results
Ability to travel locally/regionally to dealerships
Ability to analyze and document vehicle case updates using Microsoft Excel tools
Ability to communicate technical information to all levels
Ability to analyze data and create custom reports using provided templates
Ability to effectively use MS Outlook, MS Word, MS Excel, and MS PowerPoint
Ability to work independently and manage a progressive workload in a fast-paced environment

Job Responsibility

Participate in discussions, meetings and act as a subject matter expert
Evaluate cases on technical merit
Perform vehicle inspections to evaluate customer concerns, vehicles, and repair processes
Report out on all evaluations and technical inspections
Assist legal counsel in warranty litigation matters concerning automotive technical issues
Liaise with legal counsel to coordinate and participate in lemon law seminars
Perform vehicle inspections to evaluate customer concerns, vehicles, and repair processes
Local travel to designated dealerships
Review technical cases and reporting to legal counsel the findings
Support legal case compilation

What we offer

Health, Rx, Dental, Vision Insurance
401k Savings Plan
Health Savings Account
Disability Insurance plans
Employee discounts
Mileage paid at IRS rates
Paid standard US holidays
Paid vacation time

Fulltime

Technical Sales Manager

Technical Sales Manager – Industrial Paints. This is your chance to join a leadi...

Location

United Kingdom , Birmingham

Salary:

50000.00 GBP / Year

JSL Solutions Ltd

Expiration Date

Until further notice

Requirements

At least 5 years’ experience in industrial paints sales/technical roles
Proven track record in B2B technical sales, ideally with distributor networks and end users
Strong commercial and strategic thinking, with the independence to make things happen
Excellent communication and relationship-building skills across all levels
Adaptability to thrive in a fast-paced and evolving market
Confidence in using Microsoft Office
Full UK driving licence, and willingness to travel with occasional overnight stays

Job Responsibility

Leading the commercial strategy for industrial paints across the UK
Managing relationships with distributors and manufacturing customers as the go-to technical sales contact
Providing hands-on technical support when needed, helping customers with product performance and applications
Identifying and winning new business opportunities in targeted sectors
Leading negotiations, pricing discussions, and long-term agreements with a focus on value and margin
Attending trade shows, forums, and customer visits to grow brand presence
Monitoring competitor activity, market shifts, and regulations to stay ahead of the curve
Collaborating with colleagues in sales, technical, and logistics to deliver complete customer solutions

What we offer

£50,000 salary plus company car, laptop, and phone
25 days holiday + 8 bank holidays
Pension scheme & life cover
The chance to shape the growth of a premium brand with genuine market potential
Work for a company that combines heritage with innovation and backs its people to succeed

Fulltime

Field Service Engineer

This role will be responsible for Japan / South Korea / Taiwan on a permanent ba...

Location

Japan , Tokyo

Salary:

Not provided

Lotus UK Manufacturing

Expiration Date

Until further notice

Requirements

Degree / Diploma level in an engineering discipline (Mechanical, automotive or similar) is an advantage
High automotive technical qualification (Diagnostic / Master technician preferred)
High Voltage Expert (IMI qualification level 3 or equivalent)
Extensive whole vehicle diagnostic knowledge, High Voltage System and EVs
Work experience in a car dealership/workshop, OEM experience (manufacturer, NSC, regional office) is an advantage
At least 7-10 years of proven experience in the automotive industry in technical areas, retail and/or regional office
Understanding of the entire after-sales process in a workshop from customer reception to workshop processes and parts supply
Knowledge of warranty processes and body work would be an advantage
Good communication skills are essential, specifically the ability to communicate detailed instructions with technical and non-technical staff from different markets
Ability to speak and write native Japanese and conservational English at a technical level

Job Responsibility

Provide a high level of technical support to the dealer network, through diagnosis, fault finding and final rectification for both petrol engine and electric cars
Resolve all product related issues including chassis, suspension, body, paint, trim, powertrain, electrical, engine management diagnostics etc on both ICE, PHEV and BEV vehicles, escalating any quality issues
Respond to technical requests from authorized repairers in a timely manner to resolve customer needs, either remotely or in person when needed
Creation of processes and guidelines to optimize technical inquiries and to increase the self-solution rate at the dealers
Mentor technicians and provide training academy support
Support Customer Services and Warranty in the resolution of customer issues within the network
To keep pace with the latest technical developments in the automotive industry & all Lotus product information in an up-to-date and orderly manner
To ensure that all work and authorised repairer visit reports are kept fully up to date and forwarded to the relevant people in a timely manner
Assist with the Over-The-Air software rollout to the end-customers and its relevant issues along the software delivery process
Assist with resolving customer complaints in a timely manner

Technical Sales & Support Representative

Technical Sales & Support Rep for Runva Winches in Truganina. Provide expert sup...

Location

Australia , Truganina

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Strong mechanical aptitude with hands-on experience in mechanical products and installations
Excellent communication skills, both written and verbal
Skilled in writing effective technical documentation
Proficient in MS Office (Word, Excel)
Self-motivated with strong problem-solving abilities
Customer-focused and able to manage multiple priorities seamlessly
Ability to stand for extended periods
Capacity to handle and lift heavy products
Practical experience working with mechanical products
winch experience highly valued

Job Responsibility

Provide expert technical support and promptly resolve customer enquiries via phone and online channels
Manage warranty claims and returns efficiently according to company guidelines
Develop and maintain technical documentation and FAQs to enhance customer and internal support
Accurately process sales orders daily and assist with payments and sales reporting
Support the Sales Manager with sales initiatives and dealer/distributor engagement
Build strong customer relationships and deliver outstanding service at every touchpoint

What we offer

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
Parental leave top-up allowance
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program

Fulltime

Technical Support Officer in Automotive

360 Resourcing Solutions

Location:
United Kingdom , Ashton-Under-Lyne

Category:
Education

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 15, 2026

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