Technical Support Manager Job at Recycleye (London)

Technical Support Manager

Recycleye

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

This role owns the operational performance of deployed Recycleye systems and the technical support function. You will ensure customers’ sites run reliably day-to-day, issues are resolved quickly, and support activities are well-planned, tracked, and continuously improved. The role is highly hands-on and customer-facing, with responsibility for supporting operations, incident management, site coordination, and process ownership, alongside line management of a small support team.

Job Responsibility:

Own daily operational health checks across customer sites using video, dashboards, and reports
Proactively identify risks, degradation, and recurring faults before they impact performance
Coordinate corrective actions with customers and on-site engineers
Lead resolution of live operational issues, from short interventions to complex, multi-day investigations
Track recurring issues and drive permanent fixes in collaboration with engineering and suppliers
Ensure root causes and corrective actions are clearly documented and followed through
Own Jira ticket lifecycle: prioritisation, tracking, closure, and reporting
Plan and coordinate site visits, including preparation, remote support, and post-visit follow-up
Plan and execute rolling software and hardware updates across customer sites
Line manage and develop 2 Technical Support Engineers
Balance workload, remove blockers, and ensure consistent support quality
Train the team on updated processes, tools, and ways of working
Manage spare parts usage, logistics, and re-ordering
Maintain operational and technical documentation and training materials
Coordinate Fanuc post-sales activities, including PPM planning, emergency support, and invoice validation

Requirements:

5-7 years experience in operations, technical support, field service, or industrial environments
Strong operational mindset with the ability to prioritise, plan, and execute under pressure
Comfortable working with customers in live production settings
Experience with Microsoft Office Tools especially Excel
Comfort with software systems and ability to learn basic networking and linux
People management experience

What we offer:

Pension contribution in line with UK auto-enrolment
Unlimited holiday
Hybrid working, 3 days in office, 2 remote
Opportunity to work on high-impact technology driving environmental change

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Recycleye - All Job Offers

Job Link Share: