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Recycleye Logo Recycleye · IT - Administration

Technical Support Manager

United Kingdom, London · Job Posted February 18, 2026
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Job Description

This role owns the operational performance of deployed Recycleye systems and the technical support function. You will ensure customers’ sites run reliably day-to-day, issues are resolved quickly, and support activities are well-planned, tracked, and continuously improved. The role is highly hands-on and customer-facing, with responsibility for supporting operations, incident management, site coordination, and process ownership, alongside line management of a small support team.

Job Responsibility

  • Own daily operational health checks across customer sites using video, dashboards, and reports
  • Proactively identify risks, degradation, and recurring faults before they impact performance
  • Coordinate corrective actions with customers and on-site engineers
  • Lead resolution of live operational issues, from short interventions to complex, multi-day investigations
  • Track recurring issues and drive permanent fixes in collaboration with engineering and suppliers
  • Ensure root causes and corrective actions are clearly documented and followed through
  • Own Jira ticket lifecycle: prioritisation, tracking, closure, and reporting
  • Plan and coordinate site visits, including preparation, remote support, and post-visit follow-up
  • Plan and execute rolling software and hardware updates across customer sites
  • Line manage and develop 2 Technical Support Engineers
  • Balance workload, remove blockers, and ensure consistent support quality
  • Train the team on updated processes, tools, and ways of working
  • Manage spare parts usage, logistics, and re-ordering
  • Maintain operational and technical documentation and training materials
  • Coordinate Fanuc post-sales activities, including PPM planning, emergency support, and invoice validation

Requirements

  • 5-7 years experience in operations, technical support, field service, or industrial environments
  • Strong operational mindset with the ability to prioritise, plan, and execute under pressure
  • Comfortable working with customers in live production settings
  • Experience with Microsoft Office Tools especially Excel
  • Comfort with software systems and ability to learn basic networking and linux
  • People management experience

What we offer

  • Pension contribution in line with UK auto-enrolment
  • Unlimited holiday
  • Hybrid working, 3 days in office, 2 remote
  • Opportunity to work on high-impact technology driving environmental change
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