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Technical Support Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Oxford

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

50000.00 - 65000.00 GBP / Year
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Job Description:

We’re looking for an experienced and proactive Technical Support Manager to lead our technical support operations and help ensure the reliability and performance of Perspectum’s cloud-based platforms and services.

Job Responsibility:

  • Leading and supporting the Technical Support team
  • Monitoring and triaging alerts, incidents, and operational issues
  • Supporting and improving cloud-based production systems
  • Collaborating with Engineering teams to resolve complex issues
  • Improving support processes, documentation, and operational procedures
  • Acting as a key stakeholder contact during incidents and service issues
  • Mentoring team members and supporting technical development
  • Driving continuous improvement across support operations

Requirements:

  • Previous leadership or line management experience
  • Strong troubleshooting and problem-solving skills
  • Experience with cloud platforms, ideally AWS
  • Knowledge of monitoring tools, Jira, SharePoint, scripting, and automation
  • Excellent communication and organisational skills
  • Ability to work collaboratively across technical and non-technical teams
  • Comfortable working with AI-assisted development tools
  • Bachelor’s degree in a relevant discipline or equivalent experience

Nice to have:

Awareness of medical imaging or healthcare data formats such as DICOM would be advantageous

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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