Technical Support Manager

• To manage and maintain a large complex highly secure Managed Service with direct accountability to senior Military Officers and Civil Servants
• To manage, coach, mentor, inspire and support the platform team through continuous improvement and influencing best practice
• providing feedback within the team to ensure that everyone is effective and inclusive and that there is a 'One Team approach, creating a brilliant employee experience
• Accountable for managing and technical leadership of bespoke infrastructure
• Responsibility to customer authority and multiple user authorities
• Accountable for platform Network Administration

• Technical Network Expertise
• Security & Compliance Management
• Incident & Problem Management
• Stakeholder & Collaborative Leadership
• Analytical & Strategic Thinking
• Strong IP Skills (such as: Juniper and CISCO Routing Systems) – MANDATORY
• Knowledge and experience of Dense wavelength-division multiplexing, Synchronous Digital Hierarchy, Legacy Networks technology (PDH/Serial Communications) sufficient to create/edit and explain to non-experts system topologies - MANDATORY
• Knowledge and experience of networking vendor technologies, including legacy technologies PDH, Serial communications solutions, and products (such as: Nokia, Alcatel-Lucent) - MANDATORY
• Must have lived in UK for 10+ years to obtain clearance
• DV Security Clearance is required

Experience of implementing and administrating highly secure managed networks – DESIRABLE

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance once operational
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
• An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance