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Plusnet Logo Plusnet · IT - Administration

Technical Support Manager - Specialist Services

United Kingdom, Swindon · Job Posted February 17, 2026
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Job Description

The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

Job Responsibility

  • Accountable for platform System Administration in supporting critical Networks
  • Responsibility in developing and maintaining the Business and Service Continuity Model and strategy
  • To be Single Point of Contact (SPOC)/direct leadership and act as director for ALL critical Incidents and Major Incidents across the Managed Service whilst deputising for your Senior Manager

Requirements

  • Troubleshooting
  • Issue Resolution
  • Network Integration
  • Network Security
  • Incident Management
  • Experience of implementing and administrating highly complex secure IT platform strategies and solutions – MANDATORY
  • Experience of implementing and running of highly secure complex Network Operation Centres - MANDATORY
  • Working across several high-profile stakeholders - MANDATORY
  • Experience in leading in a high-pressure environment – MANDATORY
  • Must be able to obtain DV Security Clearance
  • Must have lived in the UK for 10 years+

What we offer

  • Competitive salary
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • On-call allowance
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop
  • DV clearance allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance
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