Technical Support Manager, PC Job at PPG Industries (Shanghai)

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Technical Support Analyst

We are looking for an experienced Technical Support Analyst to provide dependabl...

Location

United States , Petersburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience providing technical support for end-user hardware, PC operating systems, and common business software
Strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint in a detail-oriented support environment
Ability to troubleshoot technical issues involving printers, phones, desktops, laptops, and related peripherals
Effective verbal and written communication skills with the ability to explain technical information clearly to non-technical users
Experience managing service requests, coordinating support tasks, and maintaining organized documentation or asset records
Understanding of IT operations, support procedures, and policy-driven service delivery
Proven ability to prioritize workload, conduct basic research, and resolve issues efficiently in a fast-paced setting

Job Responsibility

Deliver day-to-day technical assistance for desktops, laptops, operating systems, printers, phones, and other end-user technology
Investigate reported issues, identify root causes, and resolve incidents quickly while keeping users informed throughout the support process
Coordinate device setup, deployment, replacement, and recovery activities to ensure staff have properly functioning equipment
Maintain accurate records related to service requests, asset inventory, and support actions in alignment with internal procedures
Support Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, by helping users address functional and access-related problems
Organize and prioritize incoming tickets, schedule support activities effectively, and manage competing requests with a high level of professionalism
Contribute to IT operations by following established policies, promoting best practices, and escalating complex problems when necessary
Partner with internal teams to support voice services, service desk functions, and general computer hardware performance across the environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Technical Support Analyst

We are looking for an experienced Technical Support Analyst to provide dependabl...

Location

United States , Allentown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience providing technical support for end-user hardware, PC operating systems, and common business software
Strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint in a detail-oriented support environment
Ability to troubleshoot technical issues involving printers, phones, desktops, laptops, and related peripherals
Effective verbal and written communication skills with the ability to explain technical information clearly to non-technical users
Experience managing service requests, coordinating support tasks, and maintaining organized documentation or asset records
Understanding of IT operations, support procedures, and policy-driven service delivery
Proven ability to prioritize workload, conduct basic research, and resolve issues efficiently in a fast-paced setting

Job Responsibility

Deliver day-to-day technical assistance for desktops, laptops, operating systems, printers, phones, and other end-user technology
Investigate reported issues, identify root causes, and resolve incidents quickly while keeping users informed throughout the support process
Coordinate device setup, deployment, replacement, and recovery activities to ensure staff have properly functioning equipment
Maintain accurate records related to service requests, asset inventory, and support actions in alignment with internal procedures
Support Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, by helping users address functional and access-related problems
Organize and prioritize incoming tickets, schedule support activities effectively, and manage competing requests with a high level of professionalism
Contribute to IT operations by following established policies, promoting best practices, and escalating complex problems when necessary
Partner with internal teams to support voice services, service desk functions, and general computer hardware performance across the environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Technical Support Analyst

We are seeking a Technical Support Analyst to join a fast-paced, high-volume Tec...

Location

United States , Milwaukee

Salary:

Not provided

Tier4 Group

Expiration Date

November 26, 2026

Requirements

Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field, or equivalent directly related work experience
Minimum of 2 years of technical Help Desk or Technical Support experience
Advanced knowledge of PC and mobile device hardware, operating systems and software applications, technical troubleshooting tools
Strong customer service skills with the ability to communicate effectively both verbally and in writing
Proven ability to work in a high-volume technical support environment
Strong analytical and problem-solving skills
Excellent time management, reliability, and attention to detail
Ability to adapt quickly to changing business and technology needs
Initiative and willingness to share feedback and ideas to drive continuous improvement

Job Responsibility

Provide omni-channel technical support (chat, phone, and ticketing systems) in a high-pressure environment, including managing multiple simultaneous interactions
Troubleshoot and resolve issues related to PCs, mobile devices, hardware, software, operating systems, and LAN connectivity
Conduct initial client consultations to analyze technical problems and apply functional and technical knowledge to resolve issues on first contact whenever possible
Utilize software support tools to diagnose, test, and implement fixes
Take on increasingly complex technical issues to build expertise across both field and office technology environments
Partner with senior team members to identify and contribute to process and service improvement initiatives
Participate in temporary projects or special support assignments as needed
Maintain accurate, concise, and well-documented support tickets
Communicate clearly and professionally with users at all levels, setting expectations and explaining technical concepts in an understandable way
Contribute ideas to enhance the overall client and user support experience

What we offer

Competitive Rates
Benefits
free daily lunch when onsite

Fulltime

Technical Support Specialist

The Technical Support Specialist is responsible for remote troubleshooting of di...

Location

United States , Carlsbad

Salary:

21.50 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques
Able to document steps to reproduce accurately
Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals
Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
Uses CRM to document and track progress on customer issues
Accurately documents troubleshooting steps, during the call, in customer tickets using CRM
Thorough and detailed case management skills- clear, concise note taking
Manages multiple customer tickets without sacrificing accuracy or quality of service
Operating system and application installation/configuration- high level understanding of product functionality
Perform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders

Job Responsibility

Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques
Able to document steps to reproduce accurately
Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals
Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
Uses CRM to document and track progress on customer issues
Accurately documents troubleshooting steps, during the call, in customer tickets using CRM
Thorough and detailed case management skills- clear, concise note taking
Manages multiple customer tickets without sacrificing accuracy or quality of service
Operating system and application installation/configuration- high level understanding of product functionality
Perform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Engineer II, Technical Support - Spanish

To give our customer the best experience and quick resolution. You will be respo...

Location

India , Bangalore

Salary:

Not provided

Enphase Energy

Expiration Date

Until further notice

Requirements

Should be a Graduate – B.E/B.Tech/BCA/ BSC IT and Min C1 Certification in Spanish
Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position
Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
Strong verbal and written communications skills
Computer literate (PC skills essential, Mac OS desirable)
General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable

Job Responsibility

Answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours in SPANISH
Be open to work on weekends and night shifts
Conduct remote troubleshooting of Enphase products
Troubleshoot, approve, and execute warranty claims
Provide pre-sales information about Enphase products
Assist with the activation of new Enphase sites as needed
Document all activity in a central CRM/Help Desk software platform
Coordinate with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database
Assist other team-members with troubleshooting and/or administrative tasks as needed
Follow departmental conventions and procedures

Fulltime

Technical Support Specialist

Location

Philippines , Taguig

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Demonstrates exceptional organizational, time-management, and follow-up abilities
Maintains confidentiality and addresses sensitive requests with the utmost professionalism
Exhibits outstanding proficiency in both written and verbal communication
Possesses strong interpersonal skills, supporting employees at all organizational levels
Operates independently and excels in dynamic, remote work environments
Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
Understands basic networking concepts and is adept at troubleshooting issues
Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive
Familiar with Azure Virtual Desktop Infrastructure (VDI) environment
Capable of creating and managing distribution groups within Office 365

Job Responsibility

Provide technical support for PCs, Windows operating systems, and Apple mobile devices
Diagnose and resolve hardware, software, and fundamental network issues remotely
Document and manage support requests through the FreshService ITSM/ticketing platform
Maintain clear and effective communication with users to facilitate prompt and efficient resolutions
Provide level one triage for VDI users
Escalate complex incidents to senior technicians as required
Adhere to company policies concerning security and confidentiality
Address printing concerns, both local and network based
Utilize Zoho Assist for secure remote access and support of user computers
Troubleshoot audio and video issues encountered during video conferencing sessions

Fulltime

It Service Desk Technical Support Technician

We are looking for an IT Specialist to join our team. The goal of an IT Speciali...

Location

Canada , Montreal

Salary:

30.49 - 38.11 CAD / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

5+ years related experience
Technical Expertise: A deep and applied knowledge of complex IT systems, processes, and metrics
Operating Systems: Familiarity with Mac, Windows, and Linux operating systems
System Administration: Experience with Active Directory, Microsoft 365, and/or Google Workspace administration
IT Tooling: Exposure to basic administration of Manage Engine, JAMF, Okta, Jira, and Confluence
Scripting & Automation: Scripting capabilities (e.g., PowerShell, BASH) and automation experience using tools like Munki, Puppet, or similar
Cloud Platforms: Familiarity with Google Cloud Platform
Work Schedule: Must be able to accommodate an early start or late finish to support business needs
Problem-Solving: Exceptional problem-solving and analytical skills, with the ability to exercise good judgment, independently assess risk, and make critical decisions
Interpersonal Skills: Excellent communication and interpersonal skills, with a passion for technology and a commitment to continuous learning

Job Responsibility

Onboarding and Learning
Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware (laptops, desktops, peripherals) and software
Documentation and Training: Create and update technical documentation, knowledge base articles, and procedural guides for both the IT team and end-users. You will also mentor and train junior technicians/employees to improve their skills
System Administration: Perform system maintenance, patching, and updates to ensure the stability and security of IT systems
Hardware and Software Deployment: Configure, deploy, and maintain new hardware and software for employees, ensuring a smooth and efficient onboarding experience
Helpdesk Management: Help in triaging and resolving helpdesk related requests through our ticketing system
User Profile Management: Assist in supporting user profile management through Active Directory and Okta
Process Improvement: Learn our IT procedures and develop ideas to improve them, helping to streamline and optimize IT procurement and fulfillment
SaaS Solutions: Assist with the rollout of our SaaS (Software as a Service) solutions
Customer Engagement: Engage with IT’s customers to manage changes to key services

Tech Support Manager

We are looking for a dedicated Tech Support Manager to oversee IT Service Desk o...

Location

United States , Raleigh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in leading and managing a service desk team, including supervising daily operations
Strong hands-on technical expertise with Microsoft Windows environments and related tools
Ability to mentor and support entry level team members, encouraging their growth and enhancing their problem-solving skills
Excellent customer service skills with a track record of handling escalations and resolving conflicts
Proficiency in managing hardware inventory, lifecycle planning, and procurement processes
Familiarity with Active Directory, Windows 10, and basic troubleshooting techniques
Effective communication skills to build relationships with stakeholders and manage expectations
Analytical mindset to monitor team performance metrics and drive continuous improvement

Job Responsibility

Lead and manage the IT Service Desk team, ensuring efficient handling of support requests and maintaining high service quality
Develop and implement strategies to keep user PCs secure, updated, and performing optimally
Mentor and train team members to enhance their technical skills and attention to detail
Conduct regular team meetings, performance reviews, and escalate incidents when necessary
Build strong relationships with stakeholders and align IT service delivery to meet business needs
Oversee PC inventory, including asset management, lifecycle planning, and procurement processes
Ensure timely resolution of hardware and software issues, including patch management
Monitor and improve team metrics, KPIs, and customer satisfaction surveys to drive service excellence
Collaborate with other departments, including cybersecurity and IT leadership, to optimize operations
Stay updated on industry trends and recommend improvements to tools, processes, and service strategies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Select Country

Technical Support Manager, PC

Job Description

Job Responsibility

Requirements

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