CrawlJobs Logo

Technical Support Manager - Digital Payments

Brazil, São Paulo Employment contract · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Responsibility

  • Act as the main point of contact for customer support requests, ensuring end-to-end follow-up with autonomy and efficiency
  • Diagnose and resolve complex technical issues, always with a continuous improvement mindset
  • Lead the technical integration of Market Pay solutions with customer teams, ensuring alignment and delivery excellence
  • Monitor production indicators to anticipate incidents and improve operational performance
  • Supervise solutions in real time and react quickly to any detected issues
  • Improve and maintain technical documentation to support scalability, deployments and customer support
  • Manage small to medium-sized projects from design to delivery, ensuring quality, timelines and customer satisfaction
  • Control costs, deadlines and resources with a strong focus on optimization
  • Collaborate closely with development squads and cross-functional teams to ensure project success
  • Oversee after-sales activities and ensure a high-quality customer experience
  • Contribute to the continuous improvement of project management practices by introducing new ideas and agile approaches

Requirements

  • IT / Computer Science engineering degree
  • Experience in software engineering (e.g. Developer, QA Engineer)
  • Solid exposure to the payment ecosystem
  • Strong understanding of Agile methodologies (SCRUM or similar)
  • Ability to manage technical integrations and complex systems
  • Comfortable working in a production environment with high availability requirements
  • Strong analytical and problem-solving skills
  • Fluent in Portuguese, Spanish and English
  • Curious, proactive and resourceful
  • Strong communication and stakeholder management abilities
  • Able to work autonomously in a fast-moving, international context

What we offer

  • Structured onboarding and training program (initial training in France)
  • Deep immersion into the digital payments ecosystem
  • Remote work opportunities
  • Exposure to international projects in a rich, high-impact digital environment
  • High level of autonomy across all project phases

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Technical Support Manager - Digital Payments

8 matching positions

Senior Digital Asset Project Manager

Citi is seeking a Senior Digital Asset Project Manager to support end-to-end lif...
Location
Location
United States , New York
Salary
Salary:
170000.00 - 300000.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s/University degree, Master’s degree preferred
  • 10+ yrs related experience including cash management and payments product expertise
  • Experience in the Digital Assets space is a distinct advantage
  • Demonstrated experience in Product Management and/or Product Development discipline
  • Required to think beyond existing solutions, assumptions or current knowledge of sophisticated areas
  • Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency, outstanding strategic, analytical, and critical thinking skills, and an ability to innovate and problem solve
  • Strong leadership and team building skills, along with the ability to work closely and build trust with senior management and other partners
  • Exceptional organization and process management ability
  • Strong risk and control experience engaging with several second line functions
  • Product development skills and a commercial acumen with a proven track record of successfully bringing products to market
Job Responsibility
Job Responsibility
  • Own end-to-end project lifecycle for digital token/stablecoin-related/token on public chain initiatives, from strategy to delivery
  • Coordinate cross-functional teams including engineering, compliance, operations, and legal
  • Lead the integration of digital token / stablecoin infrastructure into core banking systems, payment rails, and digital wallets
  • Translate technical and regulatory requirements into project plans and clear milestones
  • Track dependencies, risks, and issues, and escalate as needed to ensure on-time execution
  • Partner with third-party providers (e.g., blockchain infrastructure, custodians, on/off-ramps)
  • Collaborate with compliance to align on KYC/AML and reporting standards for digital assets
  • Monitor regulatory and industry developments related to stablecoins, CBDCs, and tokenized money
  • Prepare executive-level updates and manage stakeholder communications
  • Responsible for the design, product development/enhancements and closing of product gaps involving coordination with global partners and in-country product teams across regions
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Fulltime
Read More
Arrow Right

Account Manager, Digital

We are looking for a proactive and adaptable Account Manager to join our team in...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-6 years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services
  • Enjoy engaging with others and developing strong working relationships internally and externally with customers
  • You're a self-starter with a curious mindset
  • Motivated by team commercial targets, with a proven track record of finding, driving and delivering growth within an existing portfolio
  • You have experience in presenting, negotiating, and structuring complex pricing models
  • You’re highly organized, with excellent time management skills and a constant drive to improve team efficiency
  • You have full professional written and verbal proficiency in English (other languages are a plus)
Job Responsibility
Job Responsibility
  • Collaboration: work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants
  • Relationship management: Build trust and long-term partnerships with merchants to reduce churn and maximize account value
  • Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets
  • Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
  • Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience
  • Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high-quality results
  • Fulltime
Read More
Arrow Right

Program Management Senior Lead

This is a dynamic product management role in the global organization requiring t...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's/University degree, Master's degree preferred
  • Extensive related experience including cash management and payments product expertise
  • Digital Assets domain expertise
  • Technical experience
  • Excellent communication skills
  • Senior stakeholder relationship management skills (internal and external)
  • Experience in the Digital Assets/blockchain space is a distinct advantage
  • Demonstrated experience in Product Management and/or Product Development discipline
  • Outstanding strategic, analytical, and critical thinking skills
  • Strong leadership and team building skills
Job Responsibility
Job Responsibility
  • Lead digital token/stablecoin expansion projects across external blockchain networks, DeFi protocols, custodians, wallets, payment rails, and enterprise platforms
  • Manage integration efforts with strategic partners, including API development, smart contract deployment, settlement coordination, and regulatory alignment
  • Coordinate cross-functional teams including product, engineering, compliance, legal, and business development to execute projects on-time and on-budget
  • Develop and maintain detailed project plans, timelines, and stakeholder reporting for multiple concurrent initiatives
  • Responsible for the design, product development/enhancements and closing of product gaps involving co-ordination with global partners and in-country product teams across regions
  • Identify and mitigate project risks, issues, and bottlenecks across technical and operational domains
  • Track and ensure interoperability standards (e.g., ERC-20, Layer 2, cross-chain bridges, ISO 20022) are followed across integrations
  • Support the development and execution of the digital asset strategy
  • Continue to expand Citi's next generation of offerings including new feature functionality, controlled experiments and the development of Citi's network of the future
  • Monitor market developments in blockchain infrastructure, stablecoin regulation, and real-time payment systems
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • Discretional annual performance related bonus
  • Private medical insurance packages
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Fulltime
Read More
Arrow Right

Digital Assets Business Relations Manager

The Digital Assets Business Relations Manager will lead the Company’s efforts in...
Location
Location
United States , Beverly Hills
Salary
Salary:
Not provided
snail.com Logo
Snail Games
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Finance, or related field
  • 5+ years in business development, account management, or client relations within fintech, crypto, or financial services
  • Understanding of blockchain, digital wallets, crypto exchanges, and ATM transaction systems
  • Strong communication and presentation skills with the ability to translate technical concepts for business audiences
  • Proven success in building strategic financial partnerships or launching new fintech/crypto products
  • Self-starter mindset with an entrepreneurial drive
  • comfortable in a fast-paced, cross-functional startup environment
Job Responsibility
Job Responsibility
  • Identify and engage potential customers — including exchanges, payment processors, fintechs, gaming platforms, and institutional users — to adopt or integrate the Company’s stablecoin
  • Develop and execute go-to-market strategies to grow transaction volume and user base
  • Conduct market research to identify new verticals and customer segments
  • Present stablecoin solutions to clients, partners, and enterprise prospects, emphasizing use cases such as payments, settlements, and digital commerce
  • Establish and maintain relationships with banks, payment providers, and financial partners supporting stablecoin operations
  • Develop long-term partnerships with blockchain projects, wallet providers, and liquidity partners to expand the stablecoin ecosystem
  • Serve as a bridge between traditional finance and digital asset players, ensuring smooth collaboration and mutual understanding
  • Build a qualified sales pipeline and track business development metrics
  • Collaborate with internal teams to structure commercial terms, pricing models, and partnership agreements
  • Report on sales performance, partner activities, and market trends to executive management
What we offer
What we offer
  • Opportunity to be part of a high-growth initiative within an established NASDAQ-listed company
  • Work alongside leaders in gaming, blockchain, and fintech innovation
  • Competitive compensation and growth opportunities in the digital finance space
  • Collaborative, forward-thinking, and global work culture
  • Fulltime
Read More
Arrow Right

Digital & Applications Support Manager

Lead a team to ensure high-performing digital, e-commerce, and business applicat...
Location
Location
New Zealand , Mount Wellington, Auckland
Salary
Salary:
Not provided
gpcasiapac.com Logo
GPC Asia Pacific (APAC)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years’ experience managing digital platforms, business applications support, or IT service management in a multi-branch environment
  • Strong technical knowledge of enterprise applications, digital tools, and e-commerce platforms
  • Proven project management and problem-solving skills
  • Understanding of cybersecurity principles and compliance
  • Strong leadership and people management skills
  • Proficiency in financial management and budget oversight
  • Excellent communication and stakeholder collaboration skills
Job Responsibility
Job Responsibility
  • Oversee operation, development, and optimisation of ERP and business applications
  • Manage digital and e-commerce channels including websites, web-apps, EDI, punchout, and integrations with ERP, CRM, payment gateways, and logistics
  • Lead or participate in digital projects ensuring delivery on time, within budget, and in scope
  • Collaborate with marketing, sales, and logistics teams to support e-commerce campaigns
  • Provide leadership and strategic input to the Operations team and wider business
  • Ensure compliance with Group policies including cybersecurity standards
  • Manage budgets and reporting related to digital and application services
What we offer
What we offer
  • Attractive package & tools of the trade
  • The opportunity to join a progressive global company
  • Ongoing training and career development
  • An inclusive culture that embraces the diversity of our people
  • Free flu shots and counselling services with our Employee Assistance Program
  • Discounts from various mechanical / industrial suppliers
  • Free on-site parking
  • Fulltime
Read More
Arrow Right

Digital & Applications Support Manager

Lead a team to ensure high-performing digital, e-commerce, and business applicat...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
allianceautomotive.co.uk Logo
Alliance Automotive UK LV Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years’ experience managing digital platforms, business applications support, or IT service management in a multi-branch environment
  • Strong technical knowledge of enterprise applications, digital tools, and e-commerce platforms
  • Proven project management and problem-solving skills
  • Understanding of cybersecurity principles and compliance
  • Strong leadership and people management skills
  • Proficiency in financial management and budget oversight
  • Excellent communication and stakeholder collaboration skills
Job Responsibility
Job Responsibility
  • Oversee operation, development, and optimisation of ERP and business applications
  • Manage digital and e-commerce channels including websites, web-apps, EDI, punchout, and integrations with ERP, CRM, payment gateways, and logistics
  • Lead or participate in digital projects ensuring delivery on time, within budget, and in scope
  • Collaborate with marketing, sales, and logistics teams to support e-commerce campaigns
  • Provide leadership and strategic input to the Operations team and wider business
  • Ensure compliance with Group policies including cybersecurity standards
  • Manage budgets and reporting related to digital and application services
What we offer
What we offer
  • Attractive package & tools of the trade
  • The opportunity to join a progressive global company
  • Ongoing training and career development
  • An inclusive culture that embraces the diversity of our people
  • Free flu shots and counselling services with our Employee Assistance Program
  • Discounts from various mechanical / industrial suppliers
  • Free on-site parking
  • Fulltime
Read More
Arrow Right

Product Owner

This role is focused on owning and managing existing payment platforms and vendo...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 year and/or Bachelor’s degree is required, and an advanced degree in business, computer science, or a related field is a plus
  • 5 or more years of experience in product management, ideally within payments, digital commerce, or fintech
  • Direct experience working with payments, payment processors, gateways, digital wallets, gift cards, or transactional platforms
  • Experience working with external vendors or technology partners and managing execution across organizational boundaries
  • Exposure to fraud, compliance, or payment reliability concepts
  • Hands‑on experience translating requirements into epics and user stories while leading agile events and managing delivery in Jira
  • Proven ability to manage multiple initiatives in parallel with competing priorities
  • Self-starter with strong communication and organizational skills
Job Responsibility
Job Responsibility
  • Own and manage client’s payments digital channels, including payment processors, gateways, POS terminals, kiosks and terminal applications
  • Serve as the primary point of contact for external payment vendors and technology partners
  • Reduce operational load on internal teams by proactively managing vendor relationships, issues, and dependencies
  • Partner closely with internal technology, digital experience, and operations teams to ensure smooth execution and reliability
  • Translate business and technical needs into epics and user stories in Jira
  • Lead and participate in Agile ceremonies as needed to support delivery and execution
  • Manage multiple initiatives concurrently across a fast‑paced, multi‑brand environment
  • Ensure awareness and alignment around payment reliability, fraud considerations, compliance impacts
  • Fulltime
Read More
Arrow Right

Product Owner

Our client is seeking a Product Owner to support and stabilize its payments and ...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 year and/or Bachelor’s degree is required
  • 5 or more years of experience in product management, ideally within payments, digital commerce, or fintech
  • Direct experience working with payments, payment processors, gateways, digital wallets, gift cards, or transactional platforms
  • Experience working with external vendors or technology partners and managing execution across organizational boundaries
  • Exposure to fraud, compliance, or payment reliability concepts
  • Hands‑on experience translating requirements into epics and user stories while leading agile events and managing delivery in Jira
  • Proven ability to manage multiple initiatives in parallel with competing priorities
  • Self-starter with strong communication and organizational skills for the ability to operate effectively in a fast-paced, multi-brand environment
Job Responsibility
Job Responsibility
  • Own and manage client’s payments digital channels, including: Payment processors
  • Gateways
  • POS terminals
  • Kiosks and terminal applications
  • Serve as the primary point of contact for external payment vendors and technology partners
  • Reduce operational load on internal teams by proactively managing vendor relationships, issues, and dependencies
  • Partner closely with internal technology, digital experience, and operations teams to ensure smooth execution and reliability
  • Translate business and technical needs into epics and user stories in Jira
  • Lead and participate in Agile ceremonies as needed to support delivery and execution
  • Manage multiple initiatives concurrently across a fast‑paced, multi‑brand environment
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
Read More
Arrow Right