This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
A rapidly growing and well-established enterprise technology company operating in the identity and security space is expanding its leadership team. The business delivers advanced solutions that enable organizations to manage access, automate identity processes, and modernize authentication across complex environments. This is a hands-on leadership position suited to an experienced IAM professional who enjoys solving complex technical challenges while leading a high-performing team. You’ll take ownership of support operations, act as the senior technical escalation point, and play a key role in scaling and improving support capabilities.
Job Responsibility:
Lead and manage the technical support function for an enterprise identity platform, ensuring reliability, security, and performance
Act as the primary escalation point for complex IAM issues across authentication, provisioning, and federation workflows
Troubleshoot and support hybrid identity environments spanning cloud, on-prem, and legacy systems
Oversee support operations including ticket management, SLAs, escalations, and performance reporting
Collaborate closely with engineering and product teams to resolve issues efficiently and improve platform capability
Drive automation initiatives, including AI-enabled support tools and self-service solutions
Develop knowledge frameworks, documentation, and processes to improve efficiency and reduce resolution time
Build, mentor, and scale a high-performing support engineering team, maintaining a strong hiring pipeline
Requirements:
8+ years’ experience in Identity & Access Management, cybersecurity, or enterprise identity infrastructure
Strong experience within enterprise SaaS environments and complex identity ecosystems
Expertise in identity protocols such as SAML, OAuth, OpenID Connect, and SCIM
Hands-on experience with directory services, cloud identity platforms, and system integrations
Proven leadership experience managing technical support teams in SaaS or security-focused organizations
Strong background in incident management, escalations, SLAs, and customer performance metrics
Excellent problem-solving and communication skills, with the ability to work cross-functionally
Nice to have:
Degree in Computer Science, IT, or Cybersecurity
Relevant certifications (e.g., CISSP, CISM, Security+, or IAM-related credentials)
Experience with leading identity platforms and automation tools