Technical Support Lead (UI & Web Application) Job at NTT DATA (Kuala Lumpur)

Job Description

We are seeking a highly skilled Technical Support Engineer, who will be part of Customer Self-Served support team. The successful candidate is one who has deep understanding of the mobile and portal application architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system.

Job Responsibility

Responsible for the continuous improvement of web/mobile applications and data systems, in ensuring the stability and robustness of the applications/systems
Continuous enhancement of the applications’ monitoring dashboard for the management of systems performance and application health
To provide support and troubleshoot reported issue to ensure agreed SLAs are met
To provide root cause analysis(RCA), and post-incident reviews
Conduct daily huddle to manage newly reported issues and to ensure prompt closure of the existing reported issues
Support BAU activities such as DR/BCP exercise, system/security patches, etc
Perform release management
Control and monitor quality of vendor deliverables to ensure standard and best practices are adhered
Coordinate with testers during system integration testing (“SIT”) and user acceptance testing (“UAT”) to ensure defects are managed
Work with project manager, business analyst, infra team, vendor and other internal team to deliver project releases from initiation until completion
Prepare and present new implementation model or new technology implementation model to the Enterprise Architecture (EA) review board
Ensure proper documentation, knowledge base updates, and process adherence using JIRA and Confluence
Problem solver with ability to see things in multiple angles and constantly push boundaries to improve status quo
You are expected to interact with service management, various applications and specialist teams such as IT security in troubleshooting and resolving issues
Continual learning in the web/mobile application and data related system space and constantly keep up with knowledge of new concepts, emerging technology, and architecture

Requirements

Bachelor’s degree in computer science, Engineering or similar domain
Related professional/ technical qualification will be advantageous although not mandatory
Minimum 8-10 years in supporting mobile, web portal application and data system
Proven experience in mobile (iOS, Android) and web portal development and architecture
Strong coding background (e.g. Java, C#, JavaScript/TypeScript, React, ReactNative, Angular, Flutter, Swift)
Deep knowledge of cloud platforms (AWS, Azure, or GCP) and API design (REST, GraphQL, SOAP), CICD pipeline
Strong understanding of security protocols (OAuth2, JWT, SAML, SSL/TLS)
Familiarity with microservices, containerization (Docker, Kubernetes), and modern DevOps
Hands-on development experience for batch monitoring and execution frameworks and/or encryption software
Hands-on experience in developing SQL queries, UNIX scripts and ETL jobs using ETL tools like Talend, Datastage in handling complex transformation
Hands-on end-to-end troubleshooting experience on production issue relating to web/mobile

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Technical Support Lead (UI & Web Application)

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