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Technical Support Lead (UI & Web Application)

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NTT DATA

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Location:
Malaysia , Kuala Lumpur

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a highly skilled Technical Support Engineer, who will be part of Customer Self-Served support team. The successful candidate is one who has deep understanding of the mobile and portal application architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system.

Job Responsibility:

  • Responsible for the continuous improvement of web/mobile applications and data systems, in ensuring the stability and robustness of the applications/systems
  • Continuous enhancement of the applications’ monitoring dashboard for the management of systems performance and application health
  • To provide support and troubleshoot reported issue to ensure agreed SLAs are met
  • To provide root cause analysis(RCA), and post-incident reviews
  • Conduct daily huddle to manage newly reported issues and to ensure prompt closure of the existing reported issues
  • Support BAU activities such as DR/BCP exercise, system/security patches, etc
  • Perform release management
  • Control and monitor quality of vendor deliverables to ensure standard and best practices are adhered
  • Coordinate with testers during system integration testing (“SIT”) and user acceptance testing (“UAT”) to ensure defects are managed
  • Work with project manager, business analyst, infra team, vendor and other internal team to deliver project releases from initiation until completion
  • Prepare and present new implementation model or new technology implementation model to the Enterprise Architecture (EA) review board
  • Ensure proper documentation, knowledge base updates, and process adherence using JIRA and Confluence
  • Problem solver with ability to see things in multiple angles and constantly push boundaries to improve status quo
  • You are expected to interact with service management, various applications and specialist teams such as IT security in troubleshooting and resolving issues
  • Continual learning in the web/mobile application and data related system space and constantly keep up with knowledge of new concepts, emerging technology, and architecture

Requirements:

  • Bachelor’s degree in computer science, Engineering or similar domain
  • Related professional/ technical qualification will be advantageous although not mandatory
  • Minimum 8-10 years in supporting mobile, web portal application and data system
  • Proven experience in mobile (iOS, Android) and web portal development and architecture
  • Strong coding background (e.g. Java, C#, JavaScript/TypeScript, React, ReactNative, Angular, Flutter, Swift)
  • Deep knowledge of cloud platforms (AWS, Azure, or GCP) and API design (REST, GraphQL, SOAP), CICD pipeline
  • Strong understanding of security protocols (OAuth2, JWT, SAML, SSL/TLS)
  • Familiarity with microservices, containerization (Docker, Kubernetes), and modern DevOps
  • Hands-on development experience for batch monitoring and execution frameworks and/or encryption software
  • Hands-on experience in developing SQL queries, UNIX scripts and ETL jobs using ETL tools like Talend, Datastage in handling complex transformation
  • Hands-on end-to-end troubleshooting experience on production issue relating to web/mobile

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
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