Technical Support L1 & L2 Engineer Jobs

Loriot

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IT - Administration

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Job Description:

We are on the quest to find a new team member who will take over some of key responsibilities managing our global system infrastructure and providing support to our exsting and future clients. LORIOT is a global scaleup operating in the Internet of Things industry. Our mission is to make IoT accessible to everyone in the world as we believe that technology plays an essential role in making our planet a better place. Our team is young spirited, energetic, motivated, and we would like to add another like-minded person to it. At LORIOT we promote a culture of talent, which is why we are looking for a professional to join and grow within the company rather than collaborating with agencies or freelancers.

Job Responsibility:

Respond to customer inquiries and technical issues in a timely and professional manner
Provide technical guidance and support to customers using our LPWAN platform
Identify, diagnose, and troubleshoot technical issues related to our platform
Prioritize and manage several open issues at one time
Ability to provide step-by-step technical help, both written and verbal
Work collaboratively with cross-functional teams to resolve complex technical issues
Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues
Support the creation of technical documentation and user manuals
Participate in product testing and validation activities
Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT
Work closely with the product and development team to raise missing features, product issues and bugs
Take on responsibility for availability of LORIOT systems
Manage our global IIoT infrastructure within our clients on premise instances
Professionally report to management and communicate effectively
Continuously improve our monitoring system, operational processes and infrastructure
Participate in improving detailed technical and functional documentation
Participate in level 2 support coordination, including on-call night shift from 8PM to 4AM. (Compensation and rest time related to on-call duties, including night shifts, will comply with all relevant legal and regulatory requirements)

Requirements:

Holder of at least a bachelor's degree in Computer Science or related field, or have an equivalent, demonstrable, relevant work experience
Solid bases on network protocols (OSI model, RSA, VPN configuration)
Linux deep knowledge (console, troubleshooting)
Experience managing databases as (MongoDB, Redis, Postgresql, Elasticsearch)
Script development languages (Python, Bash)
Cloud architecture mindset
Customer success oriented
Systematic and analytical thinking
Fluent in English
3 to 4 years of experience in a similar role

Nice to have:

Experience in version control system (GIT, Github, Bitbucket)
Experience in ansible and kubernetes
Distributed messaging (MQTT, RabbitMQ)
Log Monitoring (Grafana, Logstash, Prometheus, Nagios)
Lean methodology (build - measure - learn)
Experience with Help Desk platforms and Ticketing systems
Interested in the Internet of Things, gadgets, and technology in general
Basic knowledge of Sub-GHz radio systems

What we offer:

Flexible compensation matching your experience, perks and benefits
Flat hierarchy and appreciation of individual work
Trust, autonomy, and space for personal initiatives
Visibility of your work world-wide
Partially remote work
Working with motivated, passionate people and an international environment
Working with exciting, state-of-the-art technology for the Internet of Things
Udemy unlimited access

Additional Information:

Job Posted:
December 10, 2025

Work Type:

Hybrid work

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Technical Support L1 & L2 Engineer