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Technical Support L1 & L2 Engineer

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Loriot

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IT - Administration

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Job Description:

We are on the quest to find a new team member who will take over some of key responsibilities managing our global system infrastructure and providing support to our exsting and future clients. LORIOT is a global scaleup operating in the Internet of Things industry. Our mission is to make IoT accessible to everyone in the world as we believe that technology plays an essential role in making our planet a better place. Our team is young spirited, energetic, motivated, and we would like to add another like-minded person to it. At LORIOT we promote a culture of talent, which is why we are looking for a professional to join and grow within the company rather than collaborating with agencies or freelancers.

Job Responsibility:

  • Respond to customer inquiries and technical issues in a timely and professional manner
  • Provide technical guidance and support to customers using our LPWAN platform
  • Identify, diagnose, and troubleshoot technical issues related to our platform
  • Prioritize and manage several open issues at one time
  • Ability to provide step-by-step technical help, both written and verbal
  • Work collaboratively with cross-functional teams to resolve complex technical issues
  • Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues
  • Support the creation of technical documentation and user manuals
  • Participate in product testing and validation activities
  • Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT
  • Work closely with the product and development team to raise missing features, product issues and bugs
  • Take on responsibility for availability of LORIOT systems
  • Manage our global IIoT infrastructure within our clients on premise instances
  • Professionally report to management and communicate effectively
  • Continuously improve our monitoring system, operational processes and infrastructure
  • Participate in improving detailed technical and functional documentation
  • Participate in level 2 support coordination, including on-call night shift from 8PM to 4AM. (Compensation and rest time related to on-call duties, including night shifts, will comply with all relevant legal and regulatory requirements)

Requirements:

  • Holder of at least a bachelor's degree in Computer Science or related field, or have an equivalent, demonstrable, relevant work experience
  • Solid bases on network protocols (OSI model, RSA, VPN configuration)
  • Linux deep knowledge (console, troubleshooting)
  • Experience managing databases as (MongoDB, Redis, Postgresql, Elasticsearch)
  • Script development languages (Python, Bash)
  • Cloud architecture mindset
  • Customer success oriented
  • Systematic and analytical thinking
  • Fluent in English
  • 3 to 4 years of experience in a similar role

Nice to have:

  • Experience in version control system (GIT, Github, Bitbucket)
  • Experience in ansible and kubernetes
  • Distributed messaging (MQTT, RabbitMQ)
  • Log Monitoring (Grafana, Logstash, Prometheus, Nagios)
  • Lean methodology (build - measure - learn)
  • Experience with Help Desk platforms and Ticketing systems
  • Interested in the Internet of Things, gadgets, and technology in general
  • Basic knowledge of Sub-GHz radio systems
What we offer:
  • Flexible compensation matching your experience, perks and benefits
  • Flat hierarchy and appreciation of individual work
  • Trust, autonomy, and space for personal initiatives
  • Visibility of your work world-wide
  • Partially remote work
  • Working with motivated, passionate people and an international environment
  • Working with exciting, state-of-the-art technology for the Internet of Things
  • Udemy unlimited access

Additional Information:

Job Posted:
December 10, 2025

Work Type:
Hybrid work
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