Technical Support Expert 2 Job at Stytch

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Know basic concepts of REST API, ideally having worked with Postman
Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
Understanding of authentication and security processes
Knowledge of enterprise communication implementations (slack, ms teams, etc)
Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
Hands-on product technical support experience with Enterprise Software and SaaS solutions
All communications internally and to our customers are in English. Proficient command of spoken and written English is required
with 2 to 5 years of experience in the above mentioned functions

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
Identify the root cause, understand customers' needs, and set expectations accordingly
Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
Lead tickets from high-priority customers on an on-call basis
Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Manager, Technical Customer Support, Cloud

Palo Alto Networks is looking for an experienced enterprise support delivery man...

Location

United States , Santa Clara

Salary:

130200.00 - 210575.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

7+ years in technical support
At least 2 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Strong understanding of cloud security principles and best practices
Experience with cloud platforms such as AWS, Azure, or GCP
Broad technology experience, including knowledge of Kubernetes concepts such as pods, services, deployments
Working with container runtimes such as docker and containers
Experience with CI/CD processes (Jenkins, Azure DevOps, etc) container environments, security processes, cloud risk and compliance, and public clouds
Expertise in integrating with diverse technologies and vendor solutions such as SSO, SIEM, APIs, Container Registries

Job Responsibility

Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives
Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business
Ability to achieve the customer satisfaction goals
Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles
Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition
Provide appropriate technical and soft skills training and mentoring
Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels
Create consistent onboarding training programs are used and delivered effectively
Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports
Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals

What we offer

restricted stock units
bonus
employee benefits

Fulltime

Senior Database Administrator

Primarily, this position will provide senior-level support and guidance to our C...

Location

United States , Columbia

Salary:

Not provided

eSystems, Inc.

Expiration Date

Until further notice

Requirements

Database Administration Expert 6+ Years
Backup/Recovery Expert 6+ Years
Performance Tuning Expert 6+ Years
RDBMS Expert 6+ Years
SQL Server Expert 6+ Years
T-SQL Expert 6+ Years
Failover Clusters Expert 2-4 Years
High-Availability Expert 2-4 Years
DMVs Expert 2-4 Years
SSIS Services Expert 2-4 Years

Job Responsibility

Provide senior-level support and guidance to our Child Care team, including mentoring Child Care developers on schema and query design, execution-plan review/tuning, and security best practices
Assist (at a senior-level) with the support, maintenance, security, and availability of the agency s SQL Server environment for other application teams, while prioritizing Child Care commitments
Designs, develops, implements, and maintains database, procedures, and functions that accommodate changing business priorities and technological changes while ensuring availability, scalability, performance, recoverability, reliability, and security
Acts as liaison for SQL Server database performance, integration, migration, upgrade, storage, and replication strategies
Performs SQL Server performance tuning: waits/Query Store analysis, index & stats optimization, SARG ability fixes, and parallelism tuning
Monitors the database systems to ensure secure services with minimum downtime
configures alerts and telemetry for proactive detection
Interacts with project management and Agile development teams to develop a strong understanding of project and database development objectives
Participates in troubleshooting and triaging of issues with different team members to drive towards root cause identification and resolution
Documents, tracks and escalates issues as appropriate

Fulltime

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade
The chance to say: “I was there from the start.”

Fulltime

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

Romania

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade

Fulltime

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

Philippines

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade

Fulltime

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

South Africa

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade
The chance to say: “I was there from the start.”

Fulltime

Product Champion - Hay & Forage

The Product Champion – Hay and Forage position provides technical support leader...

Location

United States; Canada , Ames; New Holland; Racine; Saskatoon

Salary:

84375.00 - 112000.00 USD / Year

CNH Industrial

Expiration Date

Until further notice

Requirements

Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology
In lieu of a bachelor’s degree will accept an associate’s degree and 5+ years of technical experience with agriculture equipment
Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities
Ability to travel up to 10%

Job Responsibility

Serve as subject matter expert for the technical support team by maintaining a deep product knowledge for assigned products
Coach and train technical support specialists on product changes or technical issues to continuously improve the team's capability and efficiency
Identify support issues that need field intervention and work with field technical support for review and deployment
Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
Maintain positive and constructive relationships with Engineering and Technical Publications employees
Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
Work with Technical Support managers to identify training opportunities for Technical Support Specialists
Document all technical questions and data to be used for future reference by other Technical Support Specialists
Create additional technical troubleshooting documents in the self-help database

What we offer

Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off

Fulltime

Technical Support Expert 2

Stytch

Location:
Colombia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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