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Technical Support Engineering - SCCM

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Microsoft Corporation

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Location:
India , Multiple Locations

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • English Language: fluent in reading, writing and speaking
  • Experience in WSUS, SMS, SCCM Current Branch and Microsoft Intune
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Networking concepts – DNS, protocols, Devices
  • IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
  • Exception Handling
  • Memory Management concepts
  • Tools – Netmon, Perfmon, SQL Profiler
  • Basic debugging skills
  • Basic SQL Server Administration concepts
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Experience in one or more of these areas desirable
  • Critical Exposure areas and Technical Specifications
  • Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
  • Exposure on SQL and IIS

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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