CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineering - SCCM

India, Multiple Locations · Job Posted March 03, 2026
Apply Position
Job Link Share

Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • English Language: fluent in reading, writing and speaking
  • Experience in WSUS, SMS, SCCM Current Branch and Microsoft Intune
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Networking concepts – DNS, protocols, Devices
  • IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
  • Exception Handling
  • Memory Management concepts
  • Tools – Netmon, Perfmon, SQL Profiler
  • Basic debugging skills
  • Basic SQL Server Administration concepts
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have

  • Experience in one or more of these areas desirable
  • Critical Exposure areas and Technical Specifications
  • Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
  • Exposure on SQL and IIS
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Support Engineering - SCCM

8 matching positions

Senior Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM)

As a Senior Technical Support Engineer for Focused Services - XDR, you will be a...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience
  • Relevant experience in a technical support, systems engineering, or similar role with a focus on customer service
  • Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM
  • Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems
  • Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits
Job Responsibility
Job Responsibility
  • Respond to and triage user-reported issues via ticketing system, phone, or remote sessions, adhering to established Service Level Agreements
  • Perform advanced, multi-level troubleshooting at the application and OS level to isolate and resolve complex technical problems
  • Collaborate effectively with development and other teams to identify fault areas (code, environment, configuration) and drive the implementation of fixes
  • Facilitate comprehensive root cause investigations and manage the implementation of corrective and preventative measures to prevent future occurrences
  • Proactively engage with customers to address Cortex XDR technical needs and provide escalation management for enterprise deployment issues
  • Document all actions and solutions meticulously in tracking systems and account-specific repositories to ensure alignment and knowledge sharing
  • Reproduce customer issues in a lab environment to assist developers in resolving technical challenges and provide timely product feedback
  • Fulltime
Read More
Arrow Right

Technical Support Engineer (Cortex XDR)

We are looking for a highly motivated and customer-focused professional. As part...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging)
  • Experience understanding malware, exploits, operating system structure, and behavior
  • Experience with Android OS based applications (Installation, troubleshooting, Debugging)
  • Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS)
  • Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC)
  • Knowledge of SIEM, vulnerability management tools
  • Understand complex, unique network environments with mixed applications and protocols, Knowledge of Cloud infrastructure
  • Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop)
  • Experience with strong communication and customer service skills
  • 4+ years of relevant experience with strong communication and customer service skills
Job Responsibility
Job Responsibility
  • Respond to customer-reported issues in adherence to established Service Level Agreements
  • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
  • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
  • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s), characterizing and implementing the fix
  • Provide timely feedback on the development process on customer-reported product problems
  • Document actions to effectively communicate information internally and to customers
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Fulltime
Read More
Arrow Right

Staff Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM) DE

Location
Location
Australia , North Sydney
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of related experience
  • Required experience with supporting end point software products
  • Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
  • Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
Job Responsibility
Job Responsibility
  • Provide Technical Support to customers and partners
  • Provide technical services include writing scripts, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Travel to customer sites in the event of a critical situation to expedite resolution as required
  • Provide on-call support for weekend and public holiday on an as needed basis
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer - End point Security (XDR/XSIAM) DE

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience
  • 6-8 years of experience in a technical support, systems engineering, or similar role with a focus on customer service
  • Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM
  • Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems
  • Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits.
  • Fulltime
Read More
Arrow Right

Sr. Technical Support Engineer, Focused Services, Cortex XDR

As a designated customer advocate under Focused Services, you will work firsthan...
Location
Location
United States , Santa Clara
Salary
Salary:
103400.00 - 167200.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant support experience
  • Experience with supporting EndPoint software products (Antivirus, DLP, IPS, NAC)
  • Strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging)
  • Experience with Android OS based applications (Installation, troubleshooting, Debugging)
  • Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS)
  • Experience understanding malware, exploits, operating system structure and behavior
  • Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
  • A bachelor's degree in computer science or related discipline or equivalent military experience required
Job Responsibility
Job Responsibility
  • Offer technical support to customers and partners
  • Effectively manage support cases from recording to resolution, including timely follow-ups
  • Conduct fault isolation and root cause analysis for technical issues
  • Author Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review technical content for training, marketing, manuals, and troubleshooting guides
  • Provide configurations, troubleshooting, and best practices to customers
  • Collaborate with the Engineering team to influence product operability
  • Communicate complex technical issues effectively to internal and external stakeholders
  • Travel to customer sites for critical situations, expediting resolutions as needed
  • Provide support that includes mandatory weekend, holiday shift work and on-call support
  • Fulltime
Read More
Arrow Right

Sr. Technical Support Engineer, Focused Services

As a Senior Technical Support Engineer for Focused Services - XDR, you will be a...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience
  • 4+ years of experience in a technical support, systems engineering, or similar role with a focus on customer service
  • Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM
  • Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems
  • Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits
Job Responsibility
Job Responsibility
  • Respond to and triage user-reported issues via ticketing system, phone, or remote sessions, adhering to established Service Level Agreements
  • Perform advanced, multi-level troubleshooting at the application and OS level to isolate and resolve complex technical problems
  • Collaborate effectively with development and other teams to identify fault areas (code, environment, configuration) and drive the implementation of fixes
  • Facilitate comprehensive root cause investigations and manage the implementation of corrective and preventative measures to prevent future occurrences
  • Proactively engage with customers to address Cortex XDR technical needs and provide escalation management for enterprise deployment issues
  • Document all actions and solutions meticulously in tracking systems and account-specific repositories to ensure alignment and knowledge sharing
  • Reproduce customer issues in a lab environment to assist developers in resolving technical challenges and provide timely product feedback
  • Fulltime
Read More
Arrow Right

Intune Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Candidate must have hands-on working experience in technical support, technical consulting experience, or information technology experience
  • Candidate must have worked in global customer service environment resolving complex technical issues
  • Must have worked on sys-admin, active directory, etc.
  • Technical skills: Intune and SCCM
  • Technical skills: MDM platforms
  • Technical skills: Software and Patch Deployment
  • Technical skills: PKI Infrastructure
  • Technical skills: Operating System Deployment
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
Job Responsibility
Job Responsibility
  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Sr. Technical Support Engineer, Focused Services - Cortex XSIAM

As a designated customer advocate under Focused Services, you will work firsthan...
Location
Location
United States , Santa Clara
Salary
Salary:
103400.00 - 167200.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of network security experience along with strong communication and customer service skills
  • Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
  • Analytical troubleshooting skills in Linux, displaying problem-solving abilities
  • Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
  • Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
  • Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
  • Familiarity with SOAR platforms - writing and expanding playbooks using automation and scripting tools.
  • Intermediate expertise in SIEM workflows (dashboards, correlation, and parsing) with a foundational understanding of the broader security stack, specifically Vulnerability Management Systems (VMS) and Network Security/Firewalls
  • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
  • A bachelor's degree in computer science or related discipline or equivalent military experience required
Job Responsibility
Job Responsibility
  • Offer technical support to customers and partners
  • Effectively manage support cases from recording to resolution, including timely follow-ups
  • Conduct fault isolation and root cause analysis for technical issues
  • Author Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review technical content for training, marketing, manuals, and troubleshooting guides
  • Provide configurations, troubleshooting, and best practices to customers
  • Collaborate with the Engineering team to influence product operability
  • Communicate complex technical issues effectively to internal and external stakeholders
  • Travel to customer sites for critical situations, expediting resolutions as needed
  • Provide support that includes mandatory weekend, holiday shift work and on-call support
  • Fulltime
Read More
Arrow Right