Technical Support Engineering Manager Job at Microsoft Corporation (Bucharest)

Technical Support Engineering Manager

Microsoft Corporation

Location:
Romania , Bucharest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.

Job Responsibility:

People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
Readiness: You ensure your team has the technical skills required to provide a great customer experience
Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools
Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

Requirements:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
Preferable 1+ year(s) of people management experience
Ability to read, write and speak fluent English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

Good understanding about Windows environment (storage, networking, deployment, access management, performance, cloud pc, AVD)
Experience working in a customer service environment, retail, sales, etc
Experience in using innovative technologies such as AI in every day life
Experience working in a dynamic team environment
Experience with problem solving and providing solutions to customers
Microsoft Technology Certifications

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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