Technical Support Engineering Manager

As a Senior Support Engineering Manager, you will lead a team of support enginee...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
2+ years of people management experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing
business level spoken English skills

Job Responsibility

People Management: lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution: manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
Readiness: ensure your team has the technical skills required to provide a great customer experience
Product/Process Improvement: ensure your team understands the product feedback cycle and participate in case triage meetings
identify the right resources to implement automation or tools
Business Integration: establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

Fulltime

Technical Program Manager (Labor Prioritization), Global Operations Support Engineering

AWS Infrastructure Services owns the design, planning, delivery, and operation o...

Location

United States , Herndon

Salary:

127100.00 - 172000.00 USD / Year

myGwork - LGBTQ+ Business Community

Expiration Date

Until further notice

Requirements

3+ years of technical product or program management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

Job Responsibility

Analyze existing labor data, models, intake, and prioritization processes to identify inefficiencies, bottlenecks, and improvement opportunities
Develop and maintain strategic roadmaps and process documentation (as-is and to-be states)
Take full ownership of projects and deliverables with minimal supervision
Communicate insights and progress clearly with different levels of stakeholders and leadership in various formats both written and verbal
Act as leader within the program space as you facilitate the alignment and deliverables between external tech teams, Finance, and Operations leadership
Maintain dynamic labor forecasting models that account for headcount constraints while identifying opportunities for efficiency gains
Develop scenarios for resource reallocation between sites and third-party vendor utilization
Design and implement streamlined work intake processes
Create approval workflows that scale appropriately with work scope and impact
Establish metrics and tracking systems for productivity improvements

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave

Fulltime

Technical Program Manager (Dynamics 365 CE)

We are currently seeking a Technical Program Manager (Dynamics 365 CE) - Hybrid ...

Location

United States , Houston

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10–15+ years of experience in program/project management within Microsoft Dynamics & Power Platform projects
Proven leadership in Agile delivery for Microsoft Dynamics 365 CRM projects
Strong stakeholder and client‑facing skills
ability to influence across architecture, product, engineering, and business teams
Experience with Jira, Confluence, Azure DevOps, and enterprise delivery tools
Bachelor’s degree required
advanced degree preferred
Certifications such as PMP, SAFe, Scrum, or Microsoft/CRM credentials are a plus

Job Responsibility

Lead Microsoft Dynamics 365 CRM Agile programs, coach teams, establish product‑oriented delivery models, and influence architecture, roadmap, and cross‑team strategy
Drive discovery and requirement‑gathering with business stakeholders, product owners, and BAs
ensure proper resource alignment
Manage sprint planning, backlog health, resource allocation, estimates/story points, schedules, tasks, and risks
Govern SDLC reviews: project/test plans, requirements, InfoSec, code, SIT/UAT
ensure all artifacts meet organizational standards
Ensure delivery of all core project documentation: Project Plan, User Stories, Test Assets, Release/Sanity summaries, Support guides, and regular status reports
Oversee release/deployment activities and compliance with change governance
Validate readiness against acceptance criteria — quality, environment, training/support, risk, roll‑back plans
Secure QA, UAT, and Business sign‑offs

Fulltime

Electrical Engineering Lead Technical Manager, Rocket Motor Systems

As an Electrical Engineering Manager, you will lead the design and development o...

Location

United States , Huntsville, Alabama

Salary:

126000.00 - 200000.00 USD / Year

Anduril Industries

Expiration Date

Until further notice

Requirements

Bachelor’s in Electrical or Computer Engineering (or equivalent)
8+ years of experience developing ruggedized electrical hardware
Experience leading a team of engineers
Technical expertise in high voltage circuitry design (up to 2kV), power management and supply design, and proficient with Altium Designer (or equivalent)
Test & Troubleshooting: Experienced in using oscilloscopes, logic analyzers, debuggers, current probes, and test automation
Communication & Organization: Exceptional written, oral, and interpersonal skills
Willing to travel for customer, safety board, and test reviews
thrives in fast-paced environments
Eligible to obtain and maintain an active U.S. Secret security clearance

Job Responsibility

Lead the design and development of embedded control electronics from concept to production—including hardware selection, schematic & PCB design, board bring-up, and system integration
Actively participate in the design and troubleshooting of high voltage circuitry (up to 2kV) and power management systems
Drive ISD and ESAD programs from concept to production by contributing to program planning and execution
Conduct design reviews with customers and incorporate their feedback into the development process
Manage day-to-day interdisciplinary technical teams while handling multiple projects concurrently
Diagnose and resolve issues crossing electrical and software disciplines using lab equipment (oscilloscopes, DMMs) and software debugging tools
Thrive in a dynamic setting supporting new developments, active deployments, and customer-operated hardware
Execute systems engineering functions for ISDs and ESADs, collaborating with peers and cross-discipline teams
Implement best practices and drive continuous improvement efforts in design and production processes

What we offer

Comprehensive medical, dental, and vision plans at little to no cost to you
Anduril covers life and disability insurance for all employees
Highly competitive PTO plans with a holiday hiatus in December
Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs
Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting
Access free mental health resources 24/7, including therapy and life coaching
Additional work-life services, such as legal and financial support, are also available
Annual reimbursement for professional development
Company-funded commuter benefits based on your region
Relocation Assistance: Available depending on role eligibility

Fulltime

Senior Technical Support Engineer- Dynamics CRM, Power Platform and Copilot Studio

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Background in Power Platform, Dynamics CRM or other Customer Management System
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Two or more year’s industry experience with Microsoft Server products
Office 365, Azure and SharePoint Administration experience
Strong understanding of troubleshooting network related issues
Experience with troubleshooting fiddler, network browser traces and firewalls
Experience with Azure and PowerBi data gateways
Background in Customer Relationship Management systems

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Technical Support Engineer - Dynamics 365 Customer Engagement & Power Platform

In the Customer Service & Support (CSS) team we are looking for people with a pa...

Location

Portugal , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
OR Technical support, technical consulting experience, or information technology experience
OR equivalent experience.
Strong hands-on experience with Dynamics 365 Customer Engagement
Deep understanding of Dataverse:Tables, relationships
Security model (roles, teams, access levels)Solution management and ALM concepts
Power Automate: Cloud flows (automated, instant, scheduled), Connectors, triggers, actions, error handling, Performance and throttling considerations
Power Apps: Model-driven apps configuration and troubleshooting, Forms, views, business rules, App integration with Dataverse and Power Automate
Understanding of Power Platform governance and environment strategy
Customization & Development: Plug-ins and custom workflows, JavaScript (forms, events), Solution layering and versioning

Job Responsibility

Provide advanced technical and functional support for Dynamics 365 CE workloads
Troubleshoot and resolve issues related to: CE configuration and customization, Dataverse data model, security roles, and business units, Performance, scalability, and reliability
Power Platform ownership: Troubleshoot and optimize Power Automate cloud flows, approvals, triggers, and connectors, Support Power Apps (model‑driven apps primarily
canvas apps where applicable), Diagnose Dataverse integration issues across Power Apps and Power Automate
Investigate issues involving: Plug-ins, custom workflows, actions, JavaScript form scripting and client-side customizations, Business rules and command bar customizations
Analyze logs and traces: Plug-in trace logs, Power Platform run history and failure diagnostics, Platform telemetry and service health signals
Support integrations with: Azure Logic Apps, Azure Functions, REST / Web API, Microsoft 365 (Outlook, Teams)
Collaborate with Product Engineering, Escalation, FastTrack, and Field teams on complex cases and RCA
Advise customers on best practices, architectural decisions, and platform limitations
Contribute to: Knowledge base articles, Internal documentation, Case quality and RCA reviews

Fulltime

Technical Support Engineer- Dynamics 365 Finance and Operations Platform

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Deep knowledge of Dynamics 365 FnO architecture and development tools
Experience with LCS, Azure DevOps, and data entities
Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs)
Understanding of IIS, troubleshooting website issues, HTTP responses
Network debugging skills (Fiddler, Network Monitor , Wireshark , Message Analyzer)
Good knowledge of Microsoft SQL and Active Directory
Strong debugging and performance tuning skills

Job Responsibility

Design and implement customizations using X++ and extensions in Dynamics 365 FnO
Manage integrations with external systems (e.g., IDMS, JSLT, Power Platform)
Support data migration, environment setup, and release management
Collaborate with functional consultants and business stakeholders to translate requirements into technical solutions
Provide tier-3 support and root cause analysis for production issues

Fulltime

Technical Manager, Software Engineering

Cricut is looking for a highly motivated and inspirational hands-on Angular Engi...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

Highly Proficient in Angular16+, typescript, JavaScript, ES8+, HTML5, CSS3 + Common CSS Preprocessors
Proficient in test driven development, automated testing, and the use of testing frameworks
Experience with Webpack, NodeJS, Electron
Experience with Less/Sass CSS Pre-processors
In-depth experience in working with Scalable Vector Graphics & vector graphics editing
Experience in modular and scalable software development
Experience maintaining a living and complex codebase with a modern stack
Designing and developing modular, reusable, testable front-end components
Desire to learn cutting edge technology to solve complex business problems
An appreciation for good design, and the desire to translate visual ideas into working, efficient code

Job Responsibility

Lead and support a team of software engineers
Spend ~30% of time in the code (reviewing code, PRs, etc.)
Mentor and coach team members regularly
Set goals, give feedback, and manage performance
Foster a collaborative and inclusive team culture
Guide Agile/Scrum development practices
Partner with product and design teams
Plan and prioritize team projects
Break down work and manage timelines
Support architectural planning and technical direction

Fulltime

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Technical Support Engineering Manager - Dynamics

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