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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineering - Device & Deployment

India, Multiple Locations · Job Posted March 01, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Experience in one or more of these areas desirable: Automated installation of Windows
  • User Profile management
  • Windows Update management
  • Kerberos and delegation
  • Bitlocker administration
  • Windows Shell configuration and management
  • Windows Activation, Licensing
  • Remote Desktop Services configuration and management
  • Clustering
  • Printing configuration and management
  • Resilient Storage technology (clustering, storage spaces)
  • Server management tools
  • Hyper-V management and VM deployment
  • Application installation and management
  • Windows backup and VSS
  • PowerShell scripting
  • Active Directory topology and management
  • Network Tracing and analysis
  • Public Key Infrastructure (PKI) deployment, management
  • Remote File Systems (SMB)
  • Group Policy management
  • DNS deployment, management
  • Troubleshooting hangs and crashes in Windows
  • Network Virtualisation (Hyper-V, SDN)
  • Troubleshooting performance issues using PerfMon and other tools
  • Strong Experience in following technologies: Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment
  • OS installation setup phases
  • Windows patching / Windows servicing - 'windows update' - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components
  • Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well
  • Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM
  • MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
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