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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineering - Azure Active Directory

India, Bangalore · Job Posted March 19, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • 3 - 8 years of experience
  • Strong problem-solving and debugging ability for code-level issues
  • Experience with Microsoft identity technologies (MSAL, authentication libraries, Azure AD, Entra ID)
  • Practical development experience in at least one major language (C#, Python, Node.js, Java, etc.)
  • Familiarity with Microsoft Graph API usage, patterns, and troubleshooting
  • Understanding of authentication and authorization protocols
  • Excellent written and verbal communication skills
  • Customer-first mindset with ability to simplify complex identity concepts
  • Strong foundational knowledge including Active Directory(AD), Azure Active Directory(AAD), Microsoft Entra ID, and hybrid identity models
  • Experience with authentication and authorization concepts, including: Single Sign-On (SSO), Seamless SSO, Multi-Factor Authentication (MFA) / Passwordless authentication, Conditional Access Policies, Identity Protection
  • Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
  • Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, Azure AD B2B, Azure AD B2C, Verified ID Related to Azure B2C, PTA, PHS
  • Working knowledge of Cloud Device Identity, Strong Auth Methods, FIDO2, Windows Hello for Business (WHFB), Modern Authentication flows
  • Understanding of ADAL/MSAL client experiences, Microsoft Graph
  • Working Knowledge of Device Registration, Desktop sign-in experiences, Enterprise Applications, App registration, Consent, Application integration with Azure AD
  • Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
  • Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios
  • Knowledge of RBAC (Role-Based Access Control)
  • Knowledge of PKI and Authentication protocols
  • Comfortable with PowerShell scripting and commands

Nice to have

  • Experience handling enterprise identity scenarios (B2C, Verified ID, External Identities)
  • Exposure to PowerShell SDK for identity automation
  • Ability to analyze network traces, token flows, and protocol logs
  • Good coding/ software development skills are a plus
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