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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineering Apprentice

India, Bangalore · Job Posted June 14, 2026
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Job Description

Join our community and explore your passions while doing your best work at Microsoft alongside other apprentices from around the country. This opportunity allows you to bring your aspirations, talent, potential, and excitement for the journey ahead. As a Technical Support Engineering Apprentice, you will undergo Technical Foundation Trainings on Microsoft Products, learn effective communication in a dynamic customer service environment, and prepare to provide technical support to customers, partners, field engineers, and other product support personnel. Your responsibilities will include diagnosing, troubleshooting, repairing, and debugging complex computer systems, networked and/or wireless systems. You will perform troubleshooting and related analysis, escalate issues as appropriate, or serve as the escalation point for highly complex issues. At Microsoft, apprentices work on real-world projects in collaboration with teams across the globe, while having fun along the way. You will be empowered to build a community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Job Responsibility

  • Identify and categorize IT service requests and incidents, ensuring accurate logging and tracking using the organization's incident management tools
  • Analyze specific client agreements, Service Level Agreements (SLA), and management plans
  • Identify the latest changes, procedures, and practices related to service requests and obtain sufficient information from customers to understand the nature of the problem
  • Implement and adhere to service level agreements (SLAs) by logging tickets, capturing incident details, and ensuring timely resolution
  • Perform initial diagnosis of issues based on customer-provided information and implement appropriate solutions
  • Install, configure, and maintain a variety of software tools and applications, including MS Office, databases, and CRM systems
  • Utilize remote troubleshooting tools to resolve technical issues and provide support to end users
  • Engage in continuous learning and development, staying updated with the latest industry practices and technologies
  • Access the organization's knowledge base to identify solutions and workarounds for service requests and incidents
  • Demonstrate essential communication methods in line with gender inclusiveness and PwD (People with Disability) sensitivity

Requirements

Pursuing bachelor's degree in Information Technology, Computer Science, Electronics, or a related field

Nice to have

Fluency in English, with strong reading, writing, and verbal communication skills

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