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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineering - Active Directory Services

India, Bangalore · Job Posted March 04, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • Strong Experience in Active Directory Services
  • Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
  • MCSE certification
  • Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)
  • 5+ years of experience in administering Microsoft® Windows Server
  • Good English Communication Skills - Spoken and Written (including technical writing)
  • Strong Troubleshooting and problem solving skills
  • Excellent customer Service skills and effective learning skills
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • English Language: fluent in reading, writing and speaking

Nice to have

Additional Technology Certifications – Cisco, Novell, Unix, Security etc

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