Technical Support Engineering - Active Directory Services

• Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

• Strong Experience in Active Directory Services
• Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
• MCSE certification
• Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)
• 5+ years of experience in administering Microsoft® Windows Server
• Good English Communication Skills - Spoken and Written (including technical writing)
• Strong Troubleshooting and problem solving skills
• Excellent customer Service skills and effective learning skills
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
• English Language: fluent in reading, writing and speaking

Additional Technology Certifications – Cisco, Novell, Unix, Security etc