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Technical Support Engineer

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
Costa Rica , Multiple Locations

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • Identifies and provides feedback to address process gaps
  • Identifies potential defects and escalates to more senior engineers
  • Applies broad knowledge of automated tools
  • Provides feedback to more senior engineers or serviceability team on functionality of products
  • Provides feedback to the product group for product improvement
  • Participates in case triage meetings and/or case discussions
  • Assists in the implementation of end-to-end readiness programs
  • Develops readiness content
  • Mentors new Technical Support Engineers
  • Develops intermediate level competence on support topics
  • Resolves customer issues through problem solving, collaboration, and research
  • Documents technical work and research
  • Reviews complex issues and contacts customers to understand issue
  • Ensures customers stay informed as to the status/solution of their issue
  • Utilizes troubleshooting tools
  • Performs in-depth product troubleshooting and remediation
  • Collaborates on cross-team and cross-product technical issues

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Microsoft Technology Certifications
  • 3+ years of SQL Server support, administrator or management, or equivalent on similar products

Additional Information:

Job Posted:
April 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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