Technical Support Engineer

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth
• Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers
• A solid general understanding of technology and comfort with working in technical environments
• Experience working with SQL, XML, and JSON
• Strong analytical mindset with the ability to identify root causes of technical problems
• Ability to solve complex problems and provide clear, actionable solutions
• A keen eye for detail, especially when diagnosing technical issues
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support

Familiarity with the AP processes or previous experience with AP Automation, Capture, Procurement, or other SaaS applications is a plus

• Great Team, Opportunity for Career & Professional Development, Collaborative and Meritocratic work culture and Supportive Leadership
• The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements