Technical Support Engineer Job at Medius (Cracow)

Technical Support Engineer

Medius

Location:
Poland , Cracow

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Support Engineer – Medius Suite Support L2 role at Medius is a key part of the Cracow-based team. The team is responsible for supporting and troubleshooting our applications in the areas of AP Automation, Capture, and Procurement. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems. This position may involve working from 13:00 to 21:00, ensuring coverage during the specified hours.

Job Responsibility:

Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments
Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction
Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements
Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team

Requirements:

Willingness to learn new tools and technologies as part of ongoing personal and professional growth
Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers
A solid general understanding of technology and comfort with working in technical environments
Experience working with SQL, XML, and JSON
Strong analytical mindset with the ability to identify root causes of technical problems
Ability to solve complex problems and provide clear, actionable solutions
A keen eye for detail, especially when diagnosing technical issues
A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support

Nice to have:

Familiarity with the AP processes or previous experience with AP Automation, Capture, Procurement, or other SaaS applications is a plus

What we offer:

Great Team, Opportunity for Career & Professional Development, Collaborative and Meritocratic work culture and Supportive Leadership
The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements