Technical Support Engineer Jobs

LeverX

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IT - Software Development

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Job Description:

At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence. We are looking for a Technical Support Engineer to join us. Let’s see if we are a good fit for each other!

Job Responsibility:

Serve as the first point of contact for customer issues, providing 1st and 2nd level support
Communicate clearly and professionally with clients and end-users
Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner
Collaborate with engineering and product teams to escalate and resolve advanced cases
Develop and maintain technical documentation, FAQs, and knowledge base articles
Identify and implement process improvements to enhance the customer experience
Build deep expertise in the product domain from both business and technical perspectives

Requirements:

3+ years in technical support, customer success, or similar client-facing roles
Familiarity with Java 17 and Spring Boot 3
Experience with RESTful APIs, webhooks, and other integrations, including testing, debugging, and automating API workflows
Knowledge of logging and monitoring tools (e.g., Kibana, Grafana)
Customer-focused mindset and ability to stay calm under pressure
Ability to work effectively with global teams
Willingness to handle minor development fixes
Continuous learning mindset — eager to expand skills and product knowledge
English B2+

Nice to have:

Hands-on experience with ServiceNow
Familiarity with CI/CD pipelines and DevOps tools
Experience with Kafka or event-driven systems
Knowledge of any cloud platform (AWS, GCP, Azure)
Understanding of microservices and distributed systems
Experience with authentication standards (OAuth, SAML, etc.)

What we offer:

Projects in different domains: Healthcare, manufacturing, e-commerce, fintech, etc.
Projects for every taste: Startup products, enterprise solutions, research & development projects, and projects at the crossroads of SAP and the latest web technologies
Global clients based in Europe and the US, including Fortune 500 companies
Employment security: We hire for our team, not just a specific project. If your project ends, we will find you a new one
Healthy work atmosphere: On average, our employees stay in the company for 4+ years
Market-based compensation and regular performance reviews
Internal expert communities and courses
Perks to support your growth and well-being

Additional Information:

Job Posted:
December 09, 2025

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Technical Support Engineer