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Technical Support Engineer

https://www.randstad.com Logo

Randstad

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Location:
Hungary , Budapest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are a leading manufacturer of industrial coding and marking equipment, specializing in Laser Coding and Thermal Transfer Overprinting (TTO) solutions. As we establish our new Hungarian subsidiary, we need a skilled and customer-focused Technical Support Engineer to ensure our customers receive world-class service and support. You will be a critical part of our local success.

Job Responsibility:

  • Independently perform on-site equipment installation, commissioning, preventive maintenance, repair, and customer operator training across Hungary and the CEE region
  • Take ownership of project delivery, ensuring high-quality execution and on-time completion
  • Efficiently diagnose and resolve on-site technical issues of medium to high complexity
  • For complex problems, accurately identify the root cause and effectively escalate to the global technical team with clear documentation
  • Work closely with the local Sales Manager (AR) and HQ-based Solution Experts (SR) to ensure proposed solutions are feasible and deliverable
  • Collect and feedback on-site customer needs, product issues, and application insights to the HQ product and R&D teams
  • Systematically document all service activities, solutions to common problems, and customer requests
  • Contribute to building a localized knowledge base for the team
  • Assist in managing the local spare parts inventory
  • Ensure all operations comply with EU (CE, etc.) and local Hungarian safety and regulatory requirements

Requirements:

  • Bachelor's degree or above in Mechanical, Electrical, Automation Engineering, or a related technical field
  • 3-5 years of hands-on field service experience with industrial equipment
  • Solid understanding of electrical and mechanical principles
  • ability to read electrical schematics and mechanical drawings
  • Proficient with various diagnostic tools and instruments
  • Fluent in both English and Hungarian, capable of using them for on-site technical communication and report writing
  • Independent Problem-Solving
  • Customer Service Orientation
  • Learning Agility
  • Experience in project delivery or handling complex breakdowns is highly valued
  • Experience with laser equipment or automated production lines is a strong plus
  • B kategóriás jogosítvány

Nice to have:

  • Experience in project delivery or handling complex breakdowns
  • Experience with laser equipment or automated production lines
What we offer:
  • Competitive compensation package (fixed salary + performance bonus)
  • Key role in building our technical operations in a brand-new market
  • Clear career development path: opportunities to grow into a Technical Application Expert (T4) or Project Manager (T4)
  • Systematic product and technical training from our global headquarters
  • The chance to be a trusted technical partner in a growing team

Additional Information:

Job Posted:
May 18, 2026

Expiration:
July 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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