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Technical Support Engineer

gamma.app Logo

Gamma

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

120000.00 - 165000.00 USD / Year
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Job Description:

You'll be the technical backbone of our support team, resolving complex technical issues and ensuring millions of users have an excellent experience with Gamma. This means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves. Your work directly impacts customer happiness and drives product improvements. You'll work closely with engineering, design, and product teams to provide comprehensive solutions, participate in product conversations based on customer feedback, and continuously improve our internal support tools. You'll also proactively monitor user-generated content to identify potential abuse or policy violations, ensuring Gamma remains a safe and trusted platform.

Job Responsibility:

  • Respond to technical customer inquiries and support escalations via email and chat in our support platform (Intercom)
  • Discover and iterate on improvements to internal AI tools to multiply the team's productivity
  • Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
  • Collaborate with engineering and design teams to provide effective solutions and identify product improvements
  • Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
  • Improve our product admin site so support has the internal tools needed to delight customers
  • Assist with bug ticket triaging and proactively monitor user-generated content for potential abuse or policy violations

Requirements:

  • 1–2 years of experience providing technical customer support or performing quality assurance for highly technical customer support
  • Ability to thrive in a player-coach role with strong ownership and initiative
  • Excellent written and verbal communication skills with ability to explain complex topics to non-technical users
  • Strong troubleshooting skills and ability to analyze and provide solutions

Nice to have:

  • Experience succeeding at an early-stage startup with both local and remote colleagues
  • Experience using Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly
  • Degree or certification(s) in a technical field
  • Background as a technical support specialist, QA engineer, AI enablement, or software developer focused on customer happiness
What we offer:

competitive equity

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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