CrawlJobs Logo
Bentley Systems Logo Bentley Systems · IT - Software Development

Technical Support Engineer

Mexico · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

Bentley Systems is seeking a dedicated and experienced Technical Support Engineer to join our highly successful global Application Support team. Focusing primarily on our Transport Network and Asset software portfolio, you will initially specialize in our premier bridge inspection products before expanding your expertise into other critical application areas. Joining a mature and collaborative team, this position is ideal for an experienced support professional who is accustomed to navigating Enterprise Systems within Hosted/SaaS environments. In this pure product support role, you will be instrumental in driving user success through expert problem analysis, issue replication, technical documentation, and swift resolution for Bentley’s suite of supported products.

Job Responsibility

  • Perform in-depth diagnostics to identify root causes and resolve application issues quickly and effectively, followed by rigorous testing to ensure successful solutions
  • Provide exceptional, timely technical support to users via web portals, email, and phone, maintaining a 'user-first' mentality
  • Accurately document user inquiries, troubleshooting steps, and incident resolutions using our online case management system (e.g., ServiceNow) and internal knowledge bases
  • Escalate highly complex issues to senior engineers or development teams as required, while working collaboratively to communicate user requirements in team meetings
  • Create clear, accurate, and helpful content for Bentley Communities to empower users and reflect real-world product usage
  • Proactively build your knowledge of Bentley workflows, stay up-to-date with primary and adjacent product functionalities, and improve front-end troubleshooting skills by understanding the broader needs of the user's business

Requirements

  • Bachelor’s degree in Civil Engineering, Infrastructure, Information Technology, or a closely related field
  • 2+ years of dedicated experience in a highly technical Product Support or Application Support role
  • Proven experience supporting Hosted Applications and SaaS environments
  • Hands-on experience with enterprise ticketing and case management systems (ServiceNow is highly preferred)
  • Exceptional problem-analysis and logical troubleshooting skills, with the ability to ask probing, open-ended questions to accurately diagnose complex issues
  • Strong dedication to customer success, with excellent active listening skills and the ability to support both internal and external stakeholders effectively
  • Fluent in English with outstanding written and verbal communication skills, including the ability to accurately document technical processes.

Nice to have

  • Familiarity with North American bridge inspection processes and methodologies
  • Previous experience working with or supporting US Departments of Transportation (DOTs)
  • Knowledge of federal compliance and submission standards, specifically the Specifications for the National Bridge Inventory (SNBI)

What we offer

  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life
Bentley Systems - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Support Engineer

8 matching positions

Technical Support Engineer

We are seeking a motivated and resourceful Technical Support Engineer to join a ...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Linux/Unix administration skills
  • Comfortable working extensively from the command line (CLI)
  • Solid understanding of networking fundamentals and the OSI model
  • Experience troubleshooting TCP/IP network environments
  • Knowledge of: VLANs, DHCP, NAT, DNS, TCP/IP, IPv4
  • Familiarity with routing protocols, including: BGP, MPLS, OSPF, IS-IS
  • Experience with enterprise networking equipment such as routers, switches, and firewalls
  • Understanding of ticket management and escalation processes
  • Strong communication and documentation skills
Job Responsibility
Job Responsibility
  • Provide technical support for enterprise networking and infrastructure environments
  • Troubleshoot network connectivity issues using a structured and logical methodology
  • Configure and support enterprise-grade networking equipment, including switches, routers, and firewalls
  • Monitor, diagnose, and resolve system and network incidents
  • Manage support tickets and escalate issues when appropriate
  • Participate in an on-call support rotation for critical infrastructure incidents
  • Assist with cloud, virtualization, storage, and containerized environments
  • Support file transfer and video streaming technologies
  • Collaborate with engineering teams on infrastructure improvements and operational initiatives
  • Contribute to automation and scripting efforts to improve efficiency
Read More
Arrow Right

Technical Support Engineer

Our support team thrives on tackling complex challenges with technical brillianc...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
aiven.io Logo
Aiven Deutschland GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years in technical support or systems engineering, preferably in a PaaS/SaaS or enterprise IT environment
  • Interest in learning and mastering the Aiven platform and the products we offer
  • Clear, concise, and effective verbal and written communication skills for interacting with global customers and colleagues
  • Ability to read and interpret logs and metrics as part of issue diagnosis
  • Good decision making skills, knowing when to escalate and what information to provide during escalations
  • A willingness to collaborate, learn and share knowledge from a diverse, high-performing team
  • Basic-level Linux and networking knowledge
  • Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs) to assist in writing scripts, summarizing technical logs, or explaining complex concepts
  • A natural curiosity for how software works and a persistent drive to solve technical puzzles
  • Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure
Job Responsibility
Job Responsibility
  • Take ownership of customer issues through to resolution, communicating status transparently throughout
  • Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure
  • Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution
  • Communicate with customers with clarity and empathy, ensuring they feel heard and informed throughout the resolution process
  • Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales
  • Research, reproduce and report product malfunctions using tools like Jira
  • Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows
  • Work within agreed APAC shift patterns to ensure regional coverage across defined support hours
What we offer
What we offer
  • Participate in Aiven’s equity plan
  • Balance work and life with our hybrid work policy
  • Choose the equipment you need to set yourself up for success
  • Use your Professional Development Plan budget for learning opportunities
  • Receive holistic wellbeing support through our global Employee Assistance Program
  • Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
  • Enjoy country-specific benefits for our global cast
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Technical Support Engineers ensure that our partners get a rapid and effective r...
Location
Location
United States , Austin
Salary
Salary:
77000.00 - 97000.00 USD / Year
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a technical support engineering role in an enterprise environment
  • Familiar with support tooling and terminology
  • Confident in testing and debugging REST APIs, interpreting log and querying databases
  • Strong organization and prioritization skills
  • Ability to focus on solving complex challenges while setting expectations with stakeholders
  • Thrives in a support environment and drives proactive improvements
  • Cool under pressure
  • Incident management experience is preferable
  • Basic knowledge of programming languages (e.g. Python, JavaScript)
  • Comfortable with out-of-hours and on-call work on a rotational basis
Job Responsibility
Job Responsibility
  • Support API customers across different support channels and time zones primarily via email, phone or video conferencing for critical issues
  • Develop deep expertise in Wise API and SWIFT products
  • Collaborate with teams across Wise globally
  • Troubleshoot and solve issues reported by partners
  • Contribute to product feedback with engineering by sharing and capturing knowledge and trends
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Randstad Hellas is seeking to employ an Technical Support Engineer, on behalf of...
Location
Location
Greece , Marousi
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 29, 2026
Flip Icon
Requirements
Requirements
  • A minimum of 3 -5 years of relevant experience in an industrial, manufacturing sales environment preferably in power, energy or construction fields
  • Bachelor’s degree, Electrical Engineering
  • Master’s is a plus
  • Excellent English language skills
  • Strong interpersonal skills both for building relationships with clients and effectively communicating with other members of the sales team
  • Demonstrated project management skills with ability to organize and prioritize work
  • Effective problem-solving skills. Able to listen to the customer’s desires and concerns, and then recommend solutions, possibly including customizing a product
  • Ability to work independently and/or in collaboration with various departments and levels of personnel
  • Excellent presentation, written and verbal communication skills
  • Ability to travel internationally and domestically whenever required
Job Responsibility
Job Responsibility
  • Prepare and deliver technical presentations explaining products or services to existing and prospective customers
  • Confer with customers and engineers to assess technical needs and determine system requirements
  • Collaborate with sales teams to understand customer requirements and provide sales support
  • Secure and renew orders and arrange delivery
  • As part of a team, develop and create customer driven products from inception to completion
  • Plan and modify products to meet customer needs
  • Help clients solve problems with installed equipment
  • Recommend improved products to customers, showing how changes will lower costs or increase production
  • Discuss and understand any certification requirements from the customer
  • Create technical proposals in coordination with Sales
  • Fulltime
!
Read More
Arrow Right

Technical Support Engineer

Join Bentley Systems’ Global Product Support organization as a Technical Support...
Location
Location
Mexico , Mexico DF
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of technical support experience in SaaS, enterprise, or global environments
  • Bachelor's degree in engineering, IT, Computer Science, or a related field
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly
  • Strong troubleshooting mindset, user-centric approach, and high emotional intelligence
  • Proven ability to prioritise workload, manage multiple cases, and collaborate effectively within global teams
  • Good to have experience administering engineering information or document management systems in enterprise environments
  • Support-focused networking skills: diagnose and resolve common customer connectivity and configuration issues across Windows and enterprise networks
  • Comfortable validating protocols (HTTP/S, TLS/SSL), interpreting typical symptoms timeouts and certificate errors, gathering evidence and analyzing logs and ability to produce clear findings
  • Ability to interpret application, system, and network logs to identify root causes
  • Familiarity with cloud infrastructure concepts, including virtual machines, databases, and virtual networking
Job Responsibility
Job Responsibility
  • Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support
  • Engage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues
  • Collaborate quickly with global teams, developers, and cross-functional partners
  • Identify, troubleshoot, and escalate advanced software and networking problems as necessary
  • Address and refer complex software and network-related issues when appropriate
  • Keep precise records of user support cases and share relevant documentation with users
  • Utilise troubleshooting methods and tools to assess reported problems
  • Address users' inquiries or difficulties regarding software configuration, setup, and product features
  • Escalate unresolved issues to relevant teams, such as developers and product managers
  • Assist the Product & Technology team in prioritising improvements and fixes
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Our Solution Engineering team is obsessed with serving our customers. We are loo...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
appian.com Logo
Appian Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • To be excellent at problem solving and find creative solutions to some of our customer's most complex technical concerns
  • To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
  • To tackle technical challenges and communicate your work across a variety of departments
  • To have a strong interest in software development (but not wanting to focus on coding all day)
  • To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
  • To have an interest in data analytics
  • To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
  • To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
  • To have an interest in or experience with systems administration (e.g. Linux, Windows)
  • Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program
Job Responsibility
Job Responsibility
  • To become an expert on the inner workings of the Appian platform and gain full-stack experience
  • Work with every layer of the Appian platform
  • From data analysis to creative problem solving
  • Tackle the most challenging technical problems while mitigating all of our customers' concerns
What we offer
What we offer
  • Health coverage
  • Employee Assistance Program (EAP) with free mental health support
  • Life and disability insurance
  • Employee Stock Purchase Program (ESPP)
  • Retirement/pension plan
  • Wellness dollars
  • Tuition reimbursement
  • Family-forming benefits
  • Training and development during onboarding
  • Dedicated mentorship
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

We are a leading manufacturer of industrial coding and marking equipment, specia...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's degree or above in Mechanical, Electrical, Automation Engineering, or a related technical field
  • 3-5 years of hands-on field service experience with industrial equipment
  • Solid understanding of electrical and mechanical principles
  • ability to read electrical schematics and mechanical drawings
  • Proficient with various diagnostic tools and instruments
  • Fluent in both English and Hungarian, capable of using them for on-site technical communication and report writing
  • Independent Problem-Solving
  • Customer Service Orientation
  • Learning Agility
  • Experience in project delivery or handling complex breakdowns is highly valued
Job Responsibility
Job Responsibility
  • Independently perform on-site equipment installation, commissioning, preventive maintenance, repair, and customer operator training across Hungary and the CEE region
  • Take ownership of project delivery, ensuring high-quality execution and on-time completion
  • Efficiently diagnose and resolve on-site technical issues of medium to high complexity
  • For complex problems, accurately identify the root cause and effectively escalate to the global technical team with clear documentation
  • Work closely with the local Sales Manager (AR) and HQ-based Solution Experts (SR) to ensure proposed solutions are feasible and deliverable
  • Collect and feedback on-site customer needs, product issues, and application insights to the HQ product and R&D teams
  • Systematically document all service activities, solutions to common problems, and customer requests
  • Contribute to building a localized knowledge base for the team
  • Assist in managing the local spare parts inventory
  • Ensure all operations comply with EU (CE, etc.) and local Hungarian safety and regulatory requirements
What we offer
What we offer
  • Competitive compensation package (fixed salary + performance bonus)
  • Key role in building our technical operations in a brand-new market
  • Clear career development path: opportunities to grow into a Technical Application Expert (T4) or Project Manager (T4)
  • Systematic product and technical training from our global headquarters
  • The chance to be a trusted technical partner in a growing team
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Outpost24 is seeking a Technical Support Engineer to join our Infinipoint busine...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
outpost24.com Logo
Outpost24 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Endpoint Management: Experience with deployment, configuration, and troubleshooting of agents across Windows, macOS, and Linux
  • Troubleshooting & Log Analysis: Proven ability to analyze logs, system behavior, and network activity to resolve complex issues
  • Scripting/Automation: Familiarity with scripting languages such as PowerShell or Python
  • Identity and Access Management (IAM): Understanding of identity protocols (SAML, OAuth, OIDC) and experience with Identity Providers such as Azure AD, Okta, or Ping Identity is considered a strong plus
  • Experience in a L2/L3 technical support or engineering role, handling complex troubleshooting and escalations
  • Strong analytical and problem-solving skills, with the ability to work independently on technical issues
  • English: Full professional working proficiency is required
  • Hebrew: Full professional working proficiency is required
  • German (Optional): Considered a strong asset
Job Responsibility
Job Responsibility
  • Technical Support & Troubleshooting
  • Technical Investigations: Investigate complex technical issues related to access, endpoint agents, and integrations, ensuring timely and effective resolution
  • Log Analysis & Root Cause Identification: Analyze system logs, diagnostics, and network traces to identify and resolve underlying issues
  • Issue Resolution: Handle technical cases, working across teams (engineering, product) when necessary to resolve incidents
  • Environment Troubleshooting: Diagnose issues across different customer environments, including endpoint configurations and identity integrations
  • Technical Documentation & Process Improvement: Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides
  • Process Enhancement: Identify recurring issues and contribute to improving internal processes, tools, and support workflows
  • Product Feedback: Provide detailed technical feedback to engineering teams to support product improvements and bug fixes
What we offer
What we offer
  • Flat organizational structure and lots of autonomy
  • steep learning curve
  • opportunity to be part of a fast-growing and fun European cybersecurity company
  • local perks at Tel Aviv Office, from after-work social activities to a vibrant and collaborative work environment
  • flexible hybrid working model
  • Fulltime
Read More
Arrow Right