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As a Technical Support Engineer, your primary responsibility is to ensure the reliability and performance of critical systems and equipment in an organization. You will work closely with cross-functional teams, including engineering, operations, maintenance, and quality assurance, to improve the reliability and maintainability of products and processes.
Job Responsibility:
Develop and implement reliability-centered maintenance strategies to minimize equipment failures and optimize maintenance costs
Conduct failure analysis and root cause investigations to identify areas for improvement and develop appropriate corrective actions
Perform reliability predictions, maintainability analysis, and maintain reliability databases to track performance metrics
Collaborate with engineering teams to review designs, identify potential failure modes, and provide input on reliability and maintainability requirements
Establish and maintain preventive maintenance programs, including developing procedures, schedules, and checklists
Monitor equipment performance through the use of data analytics, condition monitoring tools, and statistical techniques
Lead or participate in Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA)
Conduct reliability testing and verification activities to support product development and ensure compliance with industry standards
Train and mentor maintenance personnel on reliability engineering concepts, tools, and techniques
Stay current with industry trends, emerging technologies, and best practices in reliability engineering
Requirements:
Bachelor's degree in Engineering (Mechanical), Electrical, Civil or Electronics
Proven experience in a reliability engineering role, preferably in a manufacturing or industrial environment
Strong knowledge of reliability engineering principles, including reliability prediction methods (e.g., MTBF, MTTF), design for reliability, and reliability metrics
Proficiency in the use of reliability analysis tools, such as Failure Mode and Effects Analysis (FMEA), Fault Tree Analysis (FTA), Reliability Block Diagram (RBD), and Weibull analysis
Familiarity with statistical analysis techniques, including probability distributions, hypothesis testing, and regression analysis
Experience with maintenance and reliability management systems (CMMS) and data analytics software
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams
Ability to prioritize tasks, manage multiple projects, and meet deadlines
Nice to have:
Reliability Engineering certifications (e.g., CRE, CMRP) are a plus