Technical Support Engineer

• Provides maintenance and support for Wisconsin Court System software and hardware
• Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin
• Provides technical customer support to all court system employees and takes corrective action
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems
• Implements cyber security policies

• Associate's Degree in computer science, computer technician, or related field
• At least two years’ experience: providing phone‐based technical support
• in computer hardware and software support and maintenance
• and installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals
• Good knowledge of local and wide area networking
• computer operating systems and hardware
• and information technology needs of court system
• Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas
• technical troubleshooting
• verbal and written communication
• and providing professional customer service
• Ability to setup computers, related peripherals and audio/visual equipment, and to implement infrastructure hardware, address technical emergencies, and uphold cyber security policies
• Employment will require a criminal background check
• Must meet the minimum standards for driving a state vehicle
• Must be able to travel throughout the State of Wisconsin with overnights
• Travel will be minimally 25% of the time
• Ability to occasionally lift objects weighing up to 75 pounds
• The Wisconsin Court System does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire

State of Wisconsin benefits package