Technical Support Engineer

• Provide high end technical support to clients
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain IT equipment and software
• Manage and support Microsoft 365 and other cloud-based services
• Perform regular system maintenance and updates
• Ensure all support requests are logged and updated in the ticketing system
• Assist with the planning and implementation of IT projects
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
• Collaborate with other team members to share knowledge and develop best practices

• Proven experience as an IT Support Engineer or similar role
• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365, Active Directory, and network troubleshooting
• Familiarity with virtualization technologies such as VMware or Hyper-V
• Excellent problem-solving skills and attention to detail
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• A valid driver's license and willingness to travel to client sites as needed

Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

• Competitive salary and benefits package
• Opportunities for professional development and career progression
• A supportive and collaborative work environment
• Regular team-building activities and social events
• The chance to work with a diverse range of clients and cutting-edge technologies
• Training - Hands on - Exposure