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NEXTECH GROUP Logo NEXTECH GROUP · IT - Administration

Technical Support Engineer

United Kingdom, Hull 27000.00 - 35000.00 GBP / Year · Job Posted April 16, 2026
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Job Description

We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Job Responsibility

  • Provide high end technical support to clients
  • Diagnose and resolve hardware, software, and network issues
  • Install, configure, and maintain IT equipment and software
  • Manage and support Microsoft 365 and other cloud-based services
  • Perform regular system maintenance and updates
  • Ensure all support requests are logged and updated in the ticketing system
  • Assist with the planning and implementation of IT projects
  • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
  • Collaborate with other team members to share knowledge and develop best practices

Requirements

  • Proven experience as an IT Support Engineer or similar role
  • Strong knowledge of Windows and macOS operating systems
  • Experience with Microsoft 365, Active Directory, and network troubleshooting
  • Familiarity with virtualization technologies such as VMware or Hyper-V
  • Excellent problem-solving skills and attention to detail
  • Strong interpersonal and communication skills
  • Ability to work independently and as part of a team
  • A valid driver's license and willingness to travel to client sites as needed

Nice to have

Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

What we offer

  • Competitive salary and benefits package
  • Opportunities for professional development and career progression
  • A supportive and collaborative work environment
  • Regular team-building activities and social events
  • The chance to work with a diverse range of clients and cutting-edge technologies
  • Training - Hands on - Exposure
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