Technical Support Engineer Job at Appian Corporation (Mexico City)

Technical Support Engineer

Appian Corporation

Location:
Mexico , Mexico City

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical "Jack/Jill of All Trades" that loves figuring out "how things work." As an Associate Solution Engineer, you'll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You'll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers' concerns.

Job Responsibility:

To become an expert on the inner workings of the Appian platform and gain full-stack experience
Work with every layer of the Appian platform
From data analysis to creative problem solving
Tackle the most challenging technical problems while mitigating all of our customers' concerns

Requirements:

To be excellent at problem solving and find creative solutions to some of our customer's most complex technical concerns
To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
To tackle technical challenges and communicate your work across a variety of departments
To have a strong interest in software development (but not wanting to focus on coding all day)
To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
To have an interest in data analytics
To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
To have an interest in or experience with systems administration (e.g. Linux, Windows)
Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program
Proficiency in English and ability to converse in English in a business setting
Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)

What we offer: