CrawlJobs Logo

Technical Support Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

Location Icon

Location:
Costa Rica , Heredia

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Technical Support Engineer role responsible for solving technical issues across technologies in cloud services and providing support to customers. The role includes troubleshooting, monitoring, deploying, educating customers, and enhancing system reliability.

Job Responsibility:

  • Provide timely and effective technical support for cloud services and infrastructure
  • address customer inquiries, troubleshoot issues, and resolve technical problems
  • escalate complex issues to senior engineers or relevant teams when necessary
  • monitor cloud resources and services to ensure optimal performance and availability
  • assist in the configuration and deployment of cloud services
  • communicate effectively with customers to understand their issues and provide solutions
  • document customer interactions and technical issues in support tickets or knowledge bases
  • educate customers in best practices and efficient use of cloud services
  • perform regular maintenance and updates on cloud systems
  • ensure cloud environments are secure and compliant with industry standards
  • identify and implement improvements to enhance system reliability and performance
  • create and maintain technical documentation, user guides, and FAQs
  • share knowledge with team members to improve overall support capabilities
  • participate in training sessions and workshops to stay up to date with the latest cloud technologies.

Requirements:

  • Bachelor’s degree in a related area of study with typically 2 - 4 years’ experience, master’s degree desirable
  • relevant industry qualification where applicable
  • proficiency in at least one major cloud platform such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
  • understanding of cloud architecture and services, including computing, storage, networking, and databases
  • strong knowledge of both Linux and Windows operating systems
  • good understanding of networking concepts such as DNS, TCP/IP, VPNs, and firewalls
  • ability to troubleshoot network and general connectivity-related issues in a cloud environment
  • proficiency in scripting languages like Python, PowerShell, or Bash
  • experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
  • knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)
  • understanding of cloud security best practices and compliance standards
  • experience with security tools and technologies, such as Identity Access and Management (IAM), encryption, and intrusion detection systems
  • familiarity with monitoring tools like CloudWatch, Azure Monitor, or Prometheus
  • ability to analyze performance metrics and implement optimizations.
What we offer:
  • Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • personal and professional development programs
  • unconditionally inclusive work environment.

Additional Information:

Job Posted:
August 02, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Hewlett Packard Enterprise - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Engineer

Technical Support Engineer

We are looking for a Technical Support Engineer to join our client’s team. Our c...
Location
Location
Portugal , Lisboa
Salary
Salary:
Not provided
https://www.precisers.pt Logo
Precise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years of experience as a technical support engineer
  • Experience working with Windows and/or Linux operating systems
  • Knowledge of Cloud stack: Kubernetes, ElasticSearch, AWS and MySQL
  • Knowledge of complex systems (ETL) and data flows
  • Experience working with SaaS applications
Job Responsibility
Job Responsibility
  • Working directly with clients to understand their needs and work proactively in systems monitoring
  • Be part of the technical team to solve problems
  • Participate in on-call or shift (24h) and provide support for projects
  • Fulltime
Read More
Arrow Right

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...
Location
Location
Canada , Toronto
Salary
Salary:
98000.00 - 149000.00 CAD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and oral communication skills
  • An excellent work ethic and attention to detail
  • Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
  • Experience writing SQL queries
  • Experience interacting with APIs with code and tools like Postman
  • Basic knowledge of working from the command line
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style
  • Hands-on experience supporting SaaS customers with troubleshooting in a related role
Job Responsibility
Job Responsibility
  • Provide excellent customer service and product support to PagerDuty customers
  • Identify and resolve customer issues, taking escalations from our Technical Support Specialists
  • Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
  • Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
  • Respond to Major Incidents as the Customer Liaison
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...
Location
Location
United States , Atlanta
Salary
Salary:
114000.00 - 191000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and oral communication skills
  • An excellent work ethic and attention to detail
  • Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
  • Experience writing SQL queries
  • Experience interacting with APIs with code and tools like Postman
  • Basic knowledge of working from the command line
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style
  • Hands-on experience supporting SaaS customers with troubleshooting in a related role
Job Responsibility
Job Responsibility
  • Provide excellent customer service and product support to PagerDuty customers
  • Identify and resolve customer issues, taking escalations from our Technical Support Specialists
  • Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
  • Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
  • Respond to Major Incidents as the Customer Liaison
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

PagerDuty prides itself on providing remarkable, award-winning support to our ev...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and oral communication skills
  • An excellent work ethic and attention to detail
  • Know your way around Unix systems and tools, including Shell scripting
  • Experience with RDBMS such as MySQL and PostgreSQL
  • Experience interacting with APIs with code and tools like Postman
  • Experience in one cloud platform (AWS, Azure, etc.)
  • Experience in Application Support, Professional Services, or a related technical role focused on Enterprise customers
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style
Job Responsibility
Job Responsibility
  • Provide excellent customer service and product support to PagerDuty Runbook Automation customers
  • Identify and resolve customer issues across varied on-prem, cloud, and hybrid environments
  • Successfully debug and resolve customer issues through the use of varied ticketing, content and task management tools
  • Gather information to reproduce bugs, and provide engineering with required information to address customer reported bugs
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Axis Security, part of HPE Aruba Networking, is seeking a Technical Support Engi...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree or Related Military Training
  • Minimum 3 to 4 years of experience as a technical support engineer
  • English and Hebrew bilingual level
  • Personality: Teamplayer, customer-centric, proactive
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software)
  • Respond to service, product, technical, and customer-relations questions
  • Proactively assist internal or external businesses and end users
  • Act as a mentor and guide to other employees
  • Recommend and explain resolutions to clients
  • Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings
What we offer
What we offer
  • Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
  • Specific programs for career development and growth
  • Inclusion and celebration of individual uniqueness
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Field Technical Support is focused on managing the onsite delivering of software...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma / Bachelor’s degree or equivalent in Computer Science, IT, or related fields
  • Conceptual understanding of IT infrastructure environments
  • Basic software and hardware knowledge of computing, storage and peripheral devices
  • Communicate effectively to technical level and first-level management within an organization
  • Good analytical and problem-solving skills (proactive, reactive and creative based on clearly defined procedures
  • Customer orientated with high level of service attitude
Job Responsibility
Job Responsibility
  • Provide onsite support at customer sites with the installation, configuration, and implementation of compute and storage solutions
  • Provide onsite break fix support to troubleshoot and resolve technical issues/problems on customer systems
  • Work under the guidance and supervision of experienced team member to accomplish the assigned tasks
  • Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments
  • Handle customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
  • Deliver services, including customized services to large enterprise, complex or corporate accounts
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School: completion of post-primary level education prior to University study
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School: completion of post-primary level education prior to University study
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy