Technical Support Engineer

• Maintaining and supporting customer solution platforms
• Investigating and participating in resolution of the issues discovered/reported by the customer
• Escalating issues to the engineering team, if needed
• Documenting issues using available tools
• Participate in customer conference calls to discuss technical issues
• Close collaboration with DevOps teams daily
• Working with multiple development teams in resolving the issues found
• Participating in the change management process, as appropriate
• Writing and maintaining technical documentation (knowledge articles, operational/procedural documents) for internal and external use

• Possess consolidated problem-solving skills in the diagnosis and resolution of customer issues
• 1+ years hands-on experience with Linux
• 1+ years of hands-on experience with Kubernetes, Docker, Jenkins, Ansible
• 1+ years of automation using Python
• Thorough understanding of networking fundamentals (TCP/IP, UDP, DHCP, DNS, ICMP, ARP, routing and switching)
• Thorough understanding of microservice development architecture, Agile development model
• Excellent troubleshooting skills, ability to work independently
• Good understanding of networking protocols, and routing & switching technologies
• 1 or more years of experience with Data Representation types (XML, JSON, YAML)
• The ability to write different scripts languages as per solution requires some degree of knowledge (Python, Ruby, Shell, JavaScript, XSLT, SLAX)
• 2y Experience in POSIX-compliant Operating systems such as GNU/Linux, FreeBSD
• Familiarity with experience with Kubernetes and Docker

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion