Technical Support Engineer Job at Dynamic Search Solutions (Newcastle)

Technical Support Engineer

Dynamic Search Solutions

Location:
United Kingdom , Newcastle

Category:
IT - Administration

Contract Type:
Not provided

Salary:

35000.00 - 42000.00 GBP / Year

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Job Description:

The Company We’re working closely with a dynamic and well-established technology provider in Newcastle as they continue to expand their technical team. They’re looking for a talented and motivated Technical Support Engineer with a strong grounding across Microsoft cloud technologies, endpoint support, and IT security. This is a brilliant opportunity for someone with 3+ years of experience in technical support who’s looking to deepen their knowledge, work with a modern tech stack, and get involved in a wide range of client environments. You’ll be working as part of a collaborative, forward-thinking team that values initiative, knowledge-sharing, and continuous improvement.

Job Responsibility:

Provide expert 2nd/3rd line technical support across Azure, Microsoft 365, Endpoint/Intune, and security solutions
Act as a trusted advisor to users and clients, resolving issues efficiently and confidently
Own incidents through to resolution, working across a broad portfolio of users and technical environments
Contribute to internal process improvement, documentation, and knowledge sharing
Support new technology rollouts, onboarding, and solution deployment alongside senior engineers
Keep security, performance, and user experience top of mind across all support interactions

Requirements:

3+ years’ experience in a technical support or service desk environment (MSP experience is a plus)
Hands-on skills with Microsoft 365 (Exchange, Teams, SharePoint), Azure AD, Intune, and Autopilot
Solid understanding of endpoint support, networking fundamentals, and IT security (MFA, AV, compliance tools)
Confident working with end users, with excellent troubleshooting and communication skills
Experience using ITSM tools and following best-practice ticketing processes
A proactive mindset – someone who’s always looking for better ways to solve problems

What we offer:

Be part of a growing business with a genuine focus on career development and internal progression
Exposure to a broad client base and evolving tech landscape – every day is different
Work with a supportive and friendly team who invest in learning and mentorship
Hybrid working model with flexibility to balance office collaboration and remote autonomy
Great leadership, clear progression routes, and the ability to shape your role over time