Technical Support Engineer Job at AirOps (New York City)

Technical Support Engineer

AirOps

Location:
United States , New York City ▼
San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We're looking for a Technical Support Engineer who will be responsible for two core functions: proactively maintaining and optimizing workflows for our highest-value customers, and providing expert technical support. You'll regularly audit workflows to ensure they're using the latest models and best practices, while also serving as a trusted technical advisor who troubleshoots issues and guides customers toward success.

Job Responsibility:

Proactive workflow maintenance
Perform workflow reviews across your book of business
Audit, update, and migrate workflows to latest model versions and best practices
Work closely with Solutions Architects to ensure customers have the most up-to-date workflows and coordinate migrations when new models and features ship
Communicate recommended changes, timelines, and expected impact with customers
Technical support excellence
Troubleshoot complex workflow issues
Guide customers building on AirOps with best-practice architecture

Requirements:

2–4 years in Support Engineering, Solution Engineering, Technical Account Management, Product, BizOps, or Analytics at a high-growth startup
Proven track record running complex, multi-threaded customer programs in hybrid environments
Hands-on experience with LLMs and AI techniques, including prompt engineering and retrieval
Strong troubleshooting skills across APIs, data flows, and workflow orchestration
Comfort with workflow automation tools like Zapier
Analytical rigor with the ability to diagnose patterns and quantify impact
Excellent project management using tools like Linear, Airtable, and Asana
Clear, concise written and verbal communication
Customer empathy and curiosity — you listen deeply, uncover root causes, and advocate for customer outcomes

What we offer:

Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

AirOps - All Job Offers

Job Link Share: