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SET Europa Logo SET Europa · IT - Software Development

Technical Support Engineer

Colombia, Bogotá · Job Posted April 23, 2026
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Job Description

Set Europa provides near shore, recruitment and outsourcing services and solutions for immediate project needs. Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

Job Responsibility

  • Act as the final escalation point for L1 issues
  • Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures
  • Provide deep-dive technical insights to R&D teams
  • Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions
  • Conduct proactive technical audits and architectural reviews for Key Accounts
  • Design high-availability (HA) and disaster recovery (DR) strategies
  • Create and maintain high-quality technical documentation, troubleshooting playbooks, and internal Knowledge Base articles

Requirements

  • 3-5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture
  • Experience in supporting Fortune 500 or large-scale enterprise customers
  • Demonstrated ability to lead complex cloud migration projects or large-scale system troubleshooting under high pressure
  • Alibaba Cloud ACP (Professional) or ACE (Expert) level
  • Deep understanding of Linux/Windows kernel tuning and performance optimization
  • Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD-WAN
  • Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level
  • Capable of performance tuning and migration for at least two engines (e.g., MySQL AND Redis/MongoDB)
  • Proficiency in Containerization (Docker/Kubernetes) and Microservices
  • Hands-on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation
  • Strong ability to automate repetitive tasks using Python, Go, or Shell
  • Crisis Communication
  • Analytical Thinking
  • Complete Professional Proficiency: English AND Spanish/Portuguese
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