Technical Support Engineer Jobs

Technical Support Engineer

Adyen

Location:
China, Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will operate as a first interface with Adyen’s merchants across the globe. The cool thing is that you are directly working with the technical teams of our amazing merchant base. Changes you make for them have a direct impact on their ability to accept payments and further grow their business. In order to do this, you will be working closely with multiple different teams, such as Product Management, Development and Account Management. Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business, we operate using the following the sun model. The extensive payments and technical knowledge of the team is the most valuable aspect for both, our merchants and internal functions.

Job Responsibility:

Provide our customers with the help and instruments they need for them to successfully accept payments globally
Be a key source of knowledge on the Adyen platform, products, APIs, financial services, the underlying web-stack technologies, and industry-standard integration methods and best practices
Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical and operational problems to create the best possible merchant experience
Advise merchants regarding the best implementation practices as well daily operation practices and also addressing specific merchants’ issues
Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel

Requirements:

Minimum 4 years of experience and preferably experienced in technical support
Love to provide operational and technical assistance to merchants and troubleshooting via phone, web-based tools and email
Make quick informed decisions under pressure and prioritize appropriately based on urgency and necessity for both internal and external requests
Creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
Background of how financial services work such as reconciliation, reporting or payouts
Able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code and payment & finance reporting
Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
Experience in networking and IT hardware
or any POS experience would be a bonus
Team player who takes responsibility for tasks and you enjoy working independently
Able to integrate seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences)
Fluent in English and Mandarin

Nice to have:

Experience in networking and IT hardware
or any POS experience would be a bonus

Additional Information:

Job Posted:
December 15, 2025

Work Type:

On-site work

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