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Technical Support Engineer

https://www.randstad.com Logo

Randstad

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Location:
Malaysia , Kuala Lumpur

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

5000.00 - 8000.00 MYR / Month
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Job Description:

We are seeking candidates proficient in Mandarin, to serve our Mandarin-speaking customers of min of 3 years experience experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture with proven track record supporting Fortune 500 or large-scale enterprise customers.

Job Responsibility:

  • Complex Incident Management: Act as the final escalation point for L1 issues. Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures
  • Product & Engineering Synergy: Provide deep-dive technical insights to R&D teams. Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions
  • Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA). Use diagnostic tools to design high-availability (HA) and disaster recovery (DR) strategies
  • Knowledge Empowerment: Create and maintain high-quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles
  • Project Leadership: Lead complex cloud migration projects or large-scale system troubleshooting under high pressure

Requirements:

  • Candidates proficient in Mandarin, to serve our Mandarin-speaking customers
  • min of 3 years experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture with proven track record supporting Fortune 500 or large-scale enterprise customers
  • Deep understanding of Linux/Windows kernel tuning and performance optimization
  • Advanced Networking: Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD-WAN. Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level
  • Database & Big Data: capable of performance tuning and migration for at least two engines (e.g., MySQL AND Redis/MongoDB)
  • Proficiency in Containerization (Docker/Kubernetes) and Microservices
  • Hands-on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation
  • Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset)
  • Ability to remain calm and communicate effectively with customer CTOs/IT Directors during major outages
  • Strong logical reasoning to perform complex Root Cause Analysis (RCA)

Nice to have:

  • Alibaba Cloud ACP (Professional) or ACE (Expert) level
  • Equivalent certifications like AWS Professional/Specialty, Azure Solutions Architect, Google
What we offer:
  • Allowance
  • Insurance

Additional Information:

Job Posted:
May 03, 2026

Expiration:
June 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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