Technical Support Engineer Job at Verkada (London)

Technical Support Engineer

Verkada

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on-site 5 days per week in our London office.

Job Responsibility:

Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Write technical knowledge base articles and whitepapers
Staying up to date on the latest products and industry technologies
Build tools and processes that will scale

Requirements:

Bilingual in French and English, both verbally and in writing
Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
1+ years professional or internship experience in a technical support engineering or IT role
Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
Ability to communicate complex technical matters both orally and in writing
Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
Demonstrated problem-solving skills and attention to detail

Nice to have:

Experience working with Linux, APIs, Python, or other coding languages is a plus
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

What we offer:

Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under most plans and 100% for family premiums
Private medical and dental coverage
Paid parental leave policy & fertility benefits
Retirement saving options
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Wellness/fitness benefits
Professional development stipend
Healthy lunches provided daily
Commuter benefits

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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