Technical Support Engineer, Hewlett Packard Enterprise

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves solving technical issues across a broad range of technologies, including servers, storage, and networking solutions, in a hybrid environment. The position focuses on supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) and requires owning and resolving technical problems in a customer-focused environment.

Job Responsibility:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
Determine problems quickly and deliver a remarkable customer experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a team player, flexible to work on weekends/holidays as per the business requirement
Be a fast learner and keep pace with newer technologies.

Requirements:

Requires B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/traffic simulators, protocol analyzers, testers
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
IP routing protocol (BGP, OSPF, RIP)
Understanding of Multicast related protocol [IGMP, IGMP-snooping, PIM] would be a plus.

Nice to have:

Scripting skills like Python, Perl, or Shell (bash, ksh, csh)
Preferred certifications like CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP.

What we offer:

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Specific programs catered to career growth and professional development
Inclusive work environment that values individual uniqueness.

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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