Technical Support Engineer Jobs

Technical Support Engineer

ManageEngine

Location:
India, Chennai ▼
Salem
Coimbatore
Tirunelveli
Madurai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound). Build a rapport with customers with clear and confident communication. Focus on customer satisfaction and first-time-resolution. Engage with the technical team to provide faster resolutions to technical issues. Work closely with the technical content team to identify gaps in the help module. Should be willing to work night shifts.

Requirements:

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
Build a rapport with customers with clear and confident communication
Focus on customer satisfaction and first-time-resolution
Engage with the technical team to provide faster resolutions to technical issues
Work closely with the technical content team to identify gaps in the help module
Should be willing to work night shifts

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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