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Assessfirst Logo Assessfirst · IT - Software Development

Technical Support Engineer

United States, Austin 77000.00 - 97000.00 USD / Year · Job Posted May 29, 2026
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Job Description

Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The team are experts in the Wise Platform APIs, and provide 24/7 coverage - based across Singapore, Tallinn, and Austin - in order to maintain the highest quality and reliability for partners’ technical integrations.

Job Responsibility

  • Support API customers across different support channels and time zones primarily via email, phone or video conferencing for critical issues
  • Develop deep expertise in Wise API and SWIFT products
  • Collaborate with teams across Wise globally
  • Troubleshoot and solve issues reported by partners
  • Contribute to product feedback with engineering by sharing and capturing knowledge and trends

Requirements

  • Previous experience in a technical support engineering role in an enterprise environment
  • Familiar with support tooling and terminology
  • Confident in testing and debugging REST APIs, interpreting log and querying databases
  • Strong organization and prioritization skills
  • Ability to focus on solving complex challenges while setting expectations with stakeholders
  • Thrives in a support environment and drives proactive improvements
  • Cool under pressure
  • Incident management experience is preferable
  • Basic knowledge of programming languages (e.g. Python, JavaScript)
  • Comfortable with out-of-hours and on-call work on a rotational basis
  • Works well in a diverse global team

Nice to have

  • Incident management experience
  • Basic knowledge of Python or JavaScript
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