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Bentley Systems Logo Bentley Systems · IT - Administration

Technical Support Engineer

Mexico · Job Posted June 14, 2026
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Job Description

Bentley Systems is seeking a highly analytical and customer-focused Technical Support Engineer to join our Global Technical Support team. In this vital role, you will provide critical technical assistance for ProjectWise—our industry-leading cloud collaboration and engineering document management platform. This is a hands-on, highly collaborative position where you will serve as the primary interface for our users while working closely with Bentley's Development, Professional Services, and Sales departments.

Job Responsibility

  • Provide expert troubleshooting and support for ProjectWise platform features and functionalities via email, service tickets, phone, and the Bentley Communities portal
  • Isolate, diagnose, and resolve technical issues, or escalate complex, unresolved bugs to appropriate internal teams (such as Software Developers) with comprehensive documentation
  • Advise and educate users on best practices, optimal configurations, and custom workflows to help them maximize their return on ProjectWise
  • Act as a critical feedback bridge between end-users and Product Management/Development teams to drive continuous software improvement
  • Author highly detailed technical knowledge base articles and Bentley Communities posts to facilitate self-service resolution for global users
  • Participate in daily team scrum calls to discuss complex issues, share technical insights, and ensure consistent global support coverage

Requirements

  • Bachelor's degree in information technology, Computer Science, Engineering, or a related technical field
  • 2+ years of technical support experience with a proven track record of supporting global, enterprise-level users
  • Solid knowledge of networking principles, including DNS, TCP/IP, FQDN, and clustered server environments
  • Practical experience administering and debugging Windows Operating Systems (both Client and Server editions)
  • Hands-on experience or solid familiarity with relational databases, specifically Microsoft SQL Server or Oracle
  • Experience with the administration of Engineering Information or Enterprise Document Management Systems (EDMS)
  • Outstanding emotional intelligence, strong critical thinking, proactive time management, and a dedicated 'user-first' mentality
  • Fluent in English with outstanding written and verbal communication skills, including the ability to accurately document technical processes

Nice to have

  • Proven success administering and managing ProjectWise environments
  • Familiarity with comparable document management systems (e.g., Documentum, Vault, or Aconex)
  • Practical knowledge or experience configuring and managing Microsoft Internet Information Services (IIS)
  • Hands-on experience with engineering design applications like MicroStation, AutoCAD, Revit, Civil 3D, or IPLOT
  • Familiarity with extended ProjectWise cloud capabilities (such as Deliverables Management, ProjectWise Drive, WSG, or ICS for PDF publishing)

What we offer

  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life
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