Technical Support Engineer Job at Palo Alto Networks Italia (North Sydney, New South Wales)

Technical Support Engineer

Provide front-line technical support for the company's worldwide enterprise cust...

Location

Australia , North Sydney

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

4+ years in B2B enterprise software technical support or systems engineering, including 2+ years at a SaaS or cybersecurity vendor
Strong expertise in Microsoft Windows Server environments, Active Directory, RDS, and GPOs
2+ years of hands-on Linux system administration (RHEL, CentOS) and web server applications
Solid grasp of network protocols and modern authentication frameworks (SAML, OIDC, OAuth, Kerberos)
Exceptional communication skills with a proven track record of managing enterprise-level customer relationships

Job Responsibility

Diagnose and resolve sophisticated, high-tier technical issues and platform escalations via our web portal, live collaborative sessions, and phone
Systematically isolate complex system misconfigurations, business logic flaws, and log errors across hybrid and multi-cloud environments
Author and review highly technical internal and customer-facing content to expand our unified self-service platform
Collaborate directly with global engineering and Product Management teams to provide structured bug reports and influence the Idira product roadmap
Serve as a critical technical guide for customer architects and engineering teams during platform deployment, migration, and expansion
Support enterprise clients across the human identity security landscape, including advanced PAM, Identity Governance and Administration (IGA), and Privileged Cloud services

Technical Support Engineer

We are looking for a Technical Support Engineer to join our highly experienced g...

Location

Israel , Ramat Gan

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers
Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage

Job Responsibility

Serve as our customers’ single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs – be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams

Fulltime

Technical Support Engineer

At Adapty, we make it easy for mobile apps to manage in-app purchases and paywal...

Location

Remote

Salary:

Not provided

Adapty.io

Expiration Date

Until further notice

Requirements

1+ year in 2nd-line (L2) support within a B2B environment
Basic SQL and API knowledge to navigate logs and databases
A patient, clear communicator who thrives in daily written customer interactions
English Intermediate+ with strong written English across async channels
Escalation discipline — you investigate before handing off.

Job Responsibility

Independently own the majority standard L2 support cases end to end
Investigate mobile subscription, SDK, and integration issues using logs, SQL, and API tools (Postman)
Act as the bridge to engineering — reproduce issues and write bug reports developers can act on
Meet response SLA (≥90%) and resolution-time targets while keeping CSAT ≥95%
Escalate with discipline: investigate root cause before passing anything to L3
Contribute to internal documentation and knowledge sharing
Provide reliable async coverage with clear handover notes, including night shifts.

What we offer

Strong product with industry-best metrics
Exceptional compensation directly tied to your results
Direct communication and ownership
No bureaucracy, no politics, just impact
Flexible remote work
Professional support (Language learning, sports, health insurance, laptop coverage, and more).

Fulltime

Technical Support Engineer

We’re a global team of over 400 people, working together to push the boundaries ...

Location

New Zealand

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

1+ years in technical support or systems engineering, preferably in a PaaS/SaaS or enterprise IT environment, bonus points if you have familiarity with any of the technologies offered by Aiven
Interest in learning and mastering the Aiven platform and the products we offer
Clear, concise, and effective verbal and written communication skills for interacting with global customers and colleagues
Ability to read and interpret logs and metrics as part of issue diagnosis
Good decision making skills, knowing when to escalate and what information to provide during escalations
A willingness to collaborate, learn and share knowledge from a diverse, high-performing team
Basic-level Linux and networking knowledge (we use Fedora as our work development environment and the Linux command line is our best friend!)
Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs) to assist in writing scripts, summarizing technical logs, or explaining complex concepts
A natural curiosity for how software works and a persistent drive to solve technical puzzles
Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure

Job Responsibility

Take ownership of customer issues through to resolution, communicating status transparently throughout
Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure
Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution
Communicate with customers with clarity and empathy, ensuring they feel heard and informed throughout the resolution process
Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales
Research, reproduce and report product malfunctions using tools like Jira
Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows
Work within agreed APAC shift patterns to ensure regional coverage across defined support hours

What we offer

Participate in Aiven's equity plan
Balance work and life with our hybrid work policy
Choose the equipment you need to set yourself up for success
Use your Professional Development Plan budget for learning opportunities
Receive holistic wellbeing support through our global Employee Assistance Program
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast

Fulltime

Technical Support Engineer

Bentley Systems is seeking a highly analytical and customer-focused Technical Su...

Location

Mexico

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Bachelor's degree in information technology, Computer Science, Engineering, or a related technical field
2+ years of technical support experience with a proven track record of supporting global, enterprise-level users
Solid knowledge of networking principles, including DNS, TCP/IP, FQDN, and clustered server environments
Practical experience administering and debugging Windows Operating Systems (both Client and Server editions)
Hands-on experience or solid familiarity with relational databases, specifically Microsoft SQL Server or Oracle
Experience with the administration of Engineering Information or Enterprise Document Management Systems (EDMS)
Outstanding emotional intelligence, strong critical thinking, proactive time management, and a dedicated 'user-first' mentality
Fluent in English with outstanding written and verbal communication skills, including the ability to accurately document technical processes

Job Responsibility

Provide expert troubleshooting and support for ProjectWise platform features and functionalities via email, service tickets, phone, and the Bentley Communities portal
Isolate, diagnose, and resolve technical issues, or escalate complex, unresolved bugs to appropriate internal teams (such as Software Developers) with comprehensive documentation
Advise and educate users on best practices, optimal configurations, and custom workflows to help them maximize their return on ProjectWise
Act as a critical feedback bridge between end-users and Product Management/Development teams to drive continuous software improvement
Author highly detailed technical knowledge base articles and Bentley Communities posts to facilitate self-service resolution for global users
Participate in daily team scrum calls to discuss complex issues, share technical insights, and ensure consistent global support coverage

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life

Fulltime

Technical Support Engineer

Coralogix is a modern, full-stack observability platform transforming how busine...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Coralogix

Expiration Date

Until further notice

Requirements

This role requires the candidate to be located in Pacific time zone due to time zone alignment and regional market focus
Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers

Job Responsibility

Serve as our customers' single point of contact for any tech-related matters
End to End ownership of customer support case from opening until closure ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs – be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to appropriate internal teams

What we offer

Healthcare
Dental
Mental health benefits
401(k) plan and match
Paid sick time
Paid time off

Fulltime

Technical Support Engineer

Bentley Systems is seeking a dedicated and experienced Technical Support Enginee...

Location

Mexico

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Civil Engineering, Infrastructure, Information Technology, or a closely related field
2+ years of dedicated experience in a highly technical Product Support or Application Support role
Proven experience supporting Hosted Applications and SaaS environments
Hands-on experience with enterprise ticketing and case management systems (ServiceNow is highly preferred)
Exceptional problem-analysis and logical troubleshooting skills, with the ability to ask probing, open-ended questions to accurately diagnose complex issues
Strong dedication to customer success, with excellent active listening skills and the ability to support both internal and external stakeholders effectively
Fluent in English with outstanding written and verbal communication skills, including the ability to accurately document technical processes.

Job Responsibility

Perform in-depth diagnostics to identify root causes and resolve application issues quickly and effectively, followed by rigorous testing to ensure successful solutions
Provide exceptional, timely technical support to users via web portals, email, and phone, maintaining a 'user-first' mentality
Accurately document user inquiries, troubleshooting steps, and incident resolutions using our online case management system (e.g., ServiceNow) and internal knowledge bases
Escalate highly complex issues to senior engineers or development teams as required, while working collaboratively to communicate user requirements in team meetings
Create clear, accurate, and helpful content for Bentley Communities to empower users and reflect real-world product usage
Proactively build your knowledge of Bentley workflows, stay up-to-date with primary and adjacent product functionalities, and improve front-end troubleshooting skills by understanding the broader needs of the user's business

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life

Technical Support Engineer

We are seeking a motivated and resourceful Technical Support Engineer to join a ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong Linux/Unix administration skills
Comfortable working extensively from the command line (CLI)
Solid understanding of networking fundamentals and the OSI model
Experience troubleshooting TCP/IP network environments
Knowledge of: VLANs, DHCP, NAT, DNS, TCP/IP, IPv4
Familiarity with routing protocols, including: BGP, MPLS, OSPF, IS-IS
Experience with enterprise networking equipment such as routers, switches, and firewalls
Understanding of ticket management and escalation processes
Strong communication and documentation skills

Job Responsibility

Provide technical support for enterprise networking and infrastructure environments
Troubleshoot network connectivity issues using a structured and logical methodology
Configure and support enterprise-grade networking equipment, including switches, routers, and firewalls
Monitor, diagnose, and resolve system and network incidents
Manage support tickets and escalate issues when appropriate
Participate in an on-call support rotation for critical infrastructure incidents
Assist with cloud, virtualization, storage, and containerized environments
Support file transfer and video streaming technologies
Collaborate with engineering teams on infrastructure improvements and operational initiatives
Contribute to automation and scripting efforts to improve efficiency

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