Technical Support Engineer Job at Redis

Technical Support Engineer II

Join Storyblok's Support team as a Technical Support Engineer II, where you'll e...

Location

India

Salary:

Not provided

Storyblok

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
3+ years of Support Engineering, Software Engineering experience
Thorough knowledge with consuming RESTful and GraphQL APIs
Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles
Thorough knowledge of JavaScript and its modern syntax and features
Working knowledge of HTML and CSS
Experience with CMS in general
Fluent in English with excellent verbal and written communication and interpersonal skills
Remote working experience
Well-organised, self-starting, has excellent work ethic, and pays attention to detail

Job Responsibility

Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently
Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team
Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat
Educate customers on product features, functionalities, and best practices
Maintain a positive, empathetic, and professional attitude in all customer interactions
Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively
Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction
Assist in training the Technical Support Engineer I and provide mentorship as needed
Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction

What we offer

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
Flexible schedules

Fulltime

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

Technical Support Engineer

We are seeking a proactive and customer-focused Technical Support Engineer to pr...

Location

India , Ahmedabad

Salary:

Not provided

Tech Holding

Expiration Date

Until further notice

Requirements

Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administration
Basic to advanced Windows and application troubleshooting
Familiarity with technical terms and protocols (e.g., DNS, DHCP, VPN)
Knowledge of ticketing systems, SLA tracking, and escalation procedures
Experience with server/network monitoring tools and backup utilities
Must have on-call support experience and ability to multitask under pressure
Strong verbal and written communication skills, especially in English
Prior experience supporting international clients (preferred)
Basic knowledge of AWS and Linux is a plus
Customer-first mindset with high emotional intelligence

Job Responsibility

Deliver support via voice, email, chat, and remote desktop tools
Serve as the first point of contact for incoming service request calls
Communicate fluently with native English speakers and global users
Provide telephonic and ticket-based support to local and off-site users
Troubleshoot and support end-user software, hardware, and network issues
Record and manage tickets, following through to resolution and customer satisfaction
Diagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.
Guide users step-by-step via phone, chat, or email to resolve issues
Escalate unresolved issues to relevant internal teams (e.g., developers, admins)
Document issues and resolutions clearly in the help desk knowledge base

What we offer

Learning & Development Opportunities
Two rotational week-offs
Employee + Family Health Insurance
Various leave types for work-life balance
Collaborative team culture and exposure to global IT support environments

Fulltime

Technical Support Engineer

You will operate as a first interface with Adyen’s merchants across the globe. T...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Minimum 4 years of experience and preferably experienced in technical support
Love to provide operational and technical assistance to merchants and troubleshooting via phone, web-based tools and email
Make quick informed decisions under pressure and prioritize appropriately based on urgency and necessity for both internal and external requests
Creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
Background of how financial services work such as reconciliation, reporting or payouts
Able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code and payment & finance reporting
Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
Experience in networking and IT hardware
or any POS experience would be a bonus
Team player who takes responsibility for tasks and you enjoy working independently

Job Responsibility

Provide our customers with the help and instruments they need for them to successfully accept payments globally
Be a key source of knowledge on the Adyen platform, products, APIs, financial services, the underlying web-stack technologies, and industry-standard integration methods and best practices
Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical and operational problems to create the best possible merchant experience
Advise merchants regarding the best implementation practices as well daily operation practices and also addressing specific merchants’ issues
Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

EUV Technical Support Engineer - Source/Co2

ASML US brings together the most creative minds in science and technology to dev...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience required
3+ years, technical knowledge of EUV and/or DUV preferred
Experience with EUV Vessel and/or CO2 Drive Laser preferred
Can observe and respond to people and situations and interact with others
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability

Job Responsibility

Responsible for the EUV Vessel and/or CO2 Drive Laser
Provide technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation
Drive issue resolution and provides structural follow-up
Monitor machine health parameters in effort to prevent unscheduled downtime
Ensure all service actions are performed in a safe environment
Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups
Provide flexible in-fab support as needed for new, specialized, or complex repair actions
Support the Fab and Planning team in complex service action sequence creation and review
Share knowledge and cross-train others
Perform data analysis and proactive monitoring to prevent unscheduled downs

Fulltime

Technical Support Engineer II

Axon is seeking a high-energy, experienced Software Support Engineer with expert...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives to completion
Experience working within the Law Enforcement/Public Safety space
Forward Thinking and Task Driven
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Participate in an on-call rotation for outage escalations or escalations as needed
Provide back-up support to other Axon Support teams and colleagues
Onsite customer engagement during program launches

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Technical Support Engineer

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by ...

Location

United States , Mesa; Sterling

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
Previous practical work experience in the field of customer support
Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
Very good knowledge in networks and Linux
Strong sense of ownership and urgency
Ability to work well in a team and enjoy knowledge sharing
Excellent communication skills with the ability to provide advice to non-technically aware customers
Willing and able to travel
Good knowledge about consumer UAV protocols and standards
Basic knowledge and understanding of RF technology

Job Responsibility

Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
Research and identify solutions to resolve software and hardware issues
Diagnosing and troubleshoot technical issues, including account setup and network configuration
Take ownership of customer issues reported and seeing problems through to resolution
Track internal and external requests and technical issues to resolution, within agreed time limits
Update, maintain and monitor our customer systems as a full service
Ensure all requests and issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge in form of notes and manuals

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Fulltime

Technical Support Engineer

Redis

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

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Job Posted:
December 11, 2025