Technical Support Engineer Jobs

Technical Support Engineer

Redis

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.

Job Responsibility:

Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed
Document issues and contribute to our internal team documentation
Collaborate with Engineering as needed to provide solutions
Provide Root Cause Analysis
Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
Provide technical expertise during testing, deployment, and upgrading of Redis software
Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
Participate in new product development, customer training, and other support-related activities

Requirements:

At least five years of relevant experience in the enterprise software industry
Strong background in scripting or programming languages
Working knowledge of Cloud-based and On-premise environments
Expert working knowledge in Linux/Unix and networking (TCP/IP)
Proficiency in communication and presentation, both written and verbal (in English)
Strong technical background with excellent problem-solving and multi-tasking skills
High availability and commitment to customers

Nice to have:

Bachelor of Science in Computer Science or Information Systems
Experience with NoSQL databases (especially Redis)
Experience working with container orchestration environments, such as Kubernetes

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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