Technical Support Engineer Job at Microsoft Corporation (Hyderabad, Bangalore, Noida)

Technical Support Engineer

Microsoft Corporation

Location:
India , Hyderabad, Bangalore, Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. You will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products.

Job Responsibility:

Own, investigate and solve customer technical issues
Lead or participate in building communities with peer delivery roles and share knowledge
Develop specific technical and professional proficiency to enable you to resolve customer issues
Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
Scope and resolve complex issues with onboarding, deployment and configuration of products
Advise and educate customers on the features and capabilities of our products
Interpret and analyze log data to troubleshoot issues
Communicate solutions and recommendations to the customer
Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
Maintain current knowledge and understanding of product roadmaps and emerging technologies

Requirements:

5+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs
2+ years Customer facing support experience
3+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Microsoft Defender for O365
2+ year enterprise cloud experience with any of the major cloud providers, including cloud security
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Demonstrated experience learning new technologies
Strong collaborative skills and extensive cross-group coordination skills
Proven customer service skills supporting external and/or internal customers in an enterprise environment
Great phone presence and documentation abilities
Excellent executive communication and crisis management skills
Excellent documentation skills and ability to translate complex technical processes into simple-to-follow written guides
Ability to work in a high pace environment
Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)
Ability to meet Microsoft, customer and / or government security screening requirements

Nice to have:

Experience in SharePoint online and teams
Previous experience working in a large, complex, highly matrixed global organization

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Microsoft Corporation - All Job Offers

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