Technical Support Engineer

• Customer Advisory: Serve as a trusted advisor to Komprise customers by delivering expert-level support with professionalism and urgency
• Issue Resolution: Troubleshoot and resolve complex technical issues across Linux, networking, NFS/SMB protocols, and Windows Active Directory
• Reproduction & Collaboration: Reproduce customer environments to isolate issues, create bug reports, and collaborate with engineering teams to drive resolutions
• Documentation & Community Engagement: Contribute to support documentation and participate in forums and online communities to assist users in real time
• Product Knowledge: Stay up-to-date on Komprise features and architecture, and provide feedback to shape future releases
• Mentorship & Team Collaboration: Mentor junior team members and foster a collaborative team environment
• Customer-Driven Product Influence: Engage with Product Management and Engineering to influence the roadmap based on customer insights

• At least 5+ years in a Technical Support role, supporting enterprise software or SaaS products
• Strong problem-solving skills and technical expertise in Linux, networking, NFS/SMB protocols, and Active Directory
• Excellent verbal and written communication skills, with the ability to simplify complex topics
• Comfortable working in a fast-paced, agile environment with frequent product updates
• Scripting experience in Shell or Python (a strong plus)
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Outgoing personality with a passion for helping customers and collaborating with partners
• Experience with VMware, cloud platforms (AWS, Azure, GCP, IBM Cloud), or hybrid storage environments (Bonus)

Experience with VMware, cloud platforms (AWS, Azure, GCP, IBM Cloud), or hybrid storage environments

• Make an impact in a fast-growing tech company where your voice matters
• Work on innovative data management solutions with a passionate, tight-knit team
• Enjoy a culture that values curiosity, continuous learning, and customer success