Technical Support Engineer Job at R2 Unified Technologies (Mississauga)

Technical Support Engineer

R2 Unified Technologies

Location:
Canada , Mississauga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email. You will be responsible for performing basic routine health checks, network monitoring and troubleshooting of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a "white-glove" level of support to our customers.

Job Responsibility:

Handle incoming phone calls, gather information, create tickets in ticketing system and escalate/assign as necessary
Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner
Moves/Add/Changes for Client phone systems, network devices, VMware, AWS, or Azure
Support firewall rule changes on Cisco / Palo Alto / Fortinet or Meraki Firewalls
Provide support for Windows servers, PCs and laptops as well as loading software
Responding to monitoring and security alerts according to standard processes
Execute software updates to network devices and systems
Escalate issues and partner with Engineering team for network & system infrastructure support
Update and create internal articles and/or documentation
Check to ensure backups have been completed and remediate failures when necessary
Create and manage user accounts in Active Directory
Work within required SLAs for the business and provide regular and frequent status updates

Requirements:

Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice)
Knowledge of basic network troubleshooting
Knowledge of basic Windows troubleshooting
Ability to work independently without supervision
Strong verbal and written communication skills
This position will participate in an on-call schedule, providing after hours support as necessary
Cisco Firepower Threat Defense Appliances (VPN, HA configurations, IDS/IPS, NAT)
Palo Alto Firewalls
Possess college degree or equivalent technical experience
3+ years’ experience in an IT position or support environment configuring and supporting various systems

Nice to have:

Cisco Network Certification
Azure Cloud Certification

What we offer:

401k including matching
Profit sharing
Unlimited PTO
100% Covered Medical & Dental
Life Insurance
ST & LT Disability

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

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