Technical Support Engineer

• Support and Troubleshooting: Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks
• Automation and Process Improvement: Develop and implement automation scripts and tools for system management, monitoring, and maintenance
• Incident and Ticket Triage: Monitor incoming support tickets, prioritize issues, and escalate as necessary
• Ticket Documentation and Knowledge Base: Maintain accurate documentation for tickets and contribute to the internal knowledge base
• Team Collaboration: Work closely with cross-functional teams, including development, DevOps, and IT, to support business needs
• Onboarding Support: Provide guidance and mentorship to new associates
• Customer Interaction and Communication: Communicate effectively with internal and external stakeholders to address technical concerns and provide solutions
• Data Protection and Assurance: Adhere to data protection, confidentiality, and information security practices. Ensure customer data is handled securely and in compliance with regulations
• Compliance and Regulatory Adherence: Maintain security best practices and adhere to industry compliance requirements

• Trained Fresher 0-2 years of experience in Linux operating systems, server virtualization technologies
• Bachelor’s degree in computer science, IT, or related field. (A master’s degree would be preferred)
• Knowledge of automation tools and Strong scripting skills
• Familiarity with cloud platforms (AWS, GCP)
• Experience in managing databases like MySQL, etc.
• Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls)
• Strong troubleshooting and problem-solving skills
• Good communication skills and ability to work in a team-oriented environment

• Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC
• Experience with containerization and orchestration (Docker, Kubernetes)
• Knowledge of CI/CD pipelines and DevOps best practices

5 days a week